Emani Jarmon
Austin,TX
Summary
Communicative customer service professional motivated to maintain customer satisfaction and contribute to company success. History managing large amounts of inbound calls and sustaining satisfactory relationships with customers. Offers skill with CRM systems paired with outstanding active listening and multitasking abilities.
Overview
8
8
years of professional experience
Work History
Patient Resolution Specialist
HBCS Revenue Cycle
Delaware, NJ
06.2022 - Current
- Analyzed root causes of recurring issues to implement preventive measures, reducing the number of future complaints.
- Managed high volumes of customer inquiries for efficient resolution, enhancing overall client experience.
- Handled escalated calls calmly and professionally, ensuring that even highly dissatisfied customers felt heard and supported throughout the process.
- Coordinated with internal departments as needed to gather information on each individual case, facilitating a more accurate and timely manner.
- Formulated focused and individualized resolutions aimed to peacefully settle disputes.
- Completed data entry tasks with accuracy and efficiency.
- Followed established procedures to enter and process data correctly.
- Organized, sorted, and checked input data against original documents.
- Entered data into various computer systems accurately using Microsoft Office Suite.
Customer Service Representative
Trellis Company
Round Rock, TX
04.2020 - 06.2023
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
- Educated customers on special pricing opportunities and company offerings.
- Maintained knowledge of current promotions, exchange guidelines, payment policies and security practices.
Security Officer
Allied Universal Security
Austin, TX
08.2018 - 06.2020
- Followed established security and safety procedures and posted orders to include enforcement of company rules, policies and regulations.
- Documented security-related situations and submitted in-depth reports to superiors.
- Enforced security regulations and escorted non-compliant individuals to private areas for processing.
- Checked footage and live feeds from surveillance cameras for trespassers and criminal activity.
Shift Manager
Tiff's Treats
Austin, TX
06.2017 - 08.2018
- Upheld company standards and compliance requirements for operations.
- Positioned skilled staff in key areas throughout shift to optimize department productivity.
- Enhanced operations and boosted productivity through employee training, coaching and assignments.
- Managed schedules, accepted time off requests and maintained coverage for shifts.
Call Center Representative
BFS Services
Austin, TX
11.2016 - 04.2017
- Delivered fast, friendly and knowledgeable service for routine questions and service complaints.
- Answered incoming calls and provided highest level of professionalism and knowledgeable service to every customer.
- Managed customer expectations by clarifying needs, identifying options and recommending products and services.
- Met or exceeded call speed, accuracy and volume benchmarks on consistent basis.
Education
High School Diploma -
Stony Point High School
Round Rock, TX06.2016
Skills
- Senior leadership support
- Route management
- Problem-solving abilities
- Microsoft Office expertise
- Inbound and Outbound Calling
- Office equipment proficiency
- Quality assurance controls
- Customer relations
- Data evaluation
- Technologically savvy
- Schedule mastery
- Microsoft Excel
- Microsoft Word
- Data entry
Timeline
Patient Resolution Specialist
HBCS Revenue Cycle
06.2022 - Current
Customer Service Representative
Trellis Company
04.2020 - 06.2023
Security Officer
Allied Universal Security
08.2018 - 06.2020
Shift Manager
Tiff's Treats
06.2017 - 08.2018
Call Center Representative
BFS Services
11.2016 - 04.2017
High School Diploma -
Stony Point High School