Summary
Overview
Work History
Education
Skills
Timeline
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Emani Jefferson

Emani Jefferson

Decatur,GA

Summary

Dedicated and energetic customer relation professional with background in various office settings. Committed to delivering excellence in all facets of customer service and administrative support to increase profitability and drive business results.

Overview

7
7
years of professional experience

Work History

Referral Coordinator

Chenmed
06.2022 - Current
  • Process over 30 referral orders daily with specialists on behalf of clients.
  • Demonstrate strong attention to detail and organizational skills in managing a high volume of referrals while maintaining exceptional levels of patient care.
  • Serve as a liaison between primary care physicians, specialists, and patients to ensure timely access to needed services.
  • Maintain confidentiality of sensitive information while handling large volumes of records during data entry tasks.
  • Establish strong relationships with external providers, facilitating seamless communication and collaboration in patient care.
  • Develop comprehensive knowledge of insurance requirements, advocating for patients when necessary to secure approval for needed services
  • Enter data into various healthcare computer systems accurately.
  • Maintain accurate records of referrals and tracked outcomes to optimize the referral process.

Team Lead

Extended Stay America Hotel
03.2021 - 06.2022
  • Assisted the General Manager in managing the hotel operations on a day-to-day basis to ensure optimum performance and continual improvement at the property
  • Trained new team members by relaying information on company procedures and safety requirements.
  • Promoted a positive work environment by fostering teamwork, open communication, and employee recognition initiatives.
  • Enhanced overall team performance by providing regular coaching, feedback, and skill development opportunities.
  • Managed schedules, accepted time off requests and found coverage for short shifts.
  • Established clear performance metrics for the team which helped in tracking progress towards set targets effectively.

Shift Lead

Chick-fil-A
02.2017 - 10.2020
  • Worked in a positive attitude and truthful character while demonstrating 'Second Mile Service' to every guest
  • Facilitated daily operations of the restaurant by creating a functional daily assignment sheet to Team Members
  • Completed store opening and closing procedures and balanced tills.
  • Trained new employees and delegated daily tasks and responsibilities.
  • Thought critically to resolve issues as it happens in real-time; Thinking proactively to spot potential issues before they arise
  • Executed proper security and cash handling and control procedures and holds cashiers accountable to adhering to policies and procedures
  • Addressed guest issues that arose; consulted with management regarding complex issues
  • Maintained a positive working relationship and treated all employees with respect while providing them with direction and feedback.

Education

Business Management MBA -

Georgia State University
Atlanta, GA
04.2022

Skills

  • Leadership
  • Professionalism
  • Medical Terminology
  • Patient Scheduling
  • Medical coding and billing
  • Communications
  • Organizational abilities
  • Healthcare data entry
  • Customer Service
  • Insurance Verification
  • Hospitality services

Timeline

Referral Coordinator

Chenmed
06.2022 - Current

Team Lead

Extended Stay America Hotel
03.2021 - 06.2022

Shift Lead

Chick-fil-A
02.2017 - 10.2020

Business Management MBA -

Georgia State University

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Emani Jefferson