Emani Matos
Holyoke,MA
Summary
Hardworking Student offering part-time work experience and extensive knowledge of core subject matter. Detail-oriented with excellent observational, organizational and communication skills.
Overview
2
2
years of professional experience
1
1
Certification
Work History
ER Internship (Masshire)
Holyoke Medical Center
11.2022 - 05.2023
- Restocked med carts in the emergency room and cleaned around the department.
- Developed organizational skills through managing multiple tasks simultaneously while adhering to strict deadlines.
- Contributed to a positive team environment by collaborating with fellow interns on group projects and presentations.
Server
Cracker Barrel
01.2022 - 04.2023
- Enhanced customer satisfaction by promptly attending to their needs and providing personalized service.
- Addressed customer complaints or concerns professionally, ensuring swift resolution and maintaining positive relationships.
- Seated customers in timely manner by managing reservations and waitlists skillfully.
Hostess
Cracker Barrel
08.2021 - 03.2022
- Boosted customer loyalty through consistent delivery of exceptional service, friendly interactions, and prompt attention to guest inquiries or concerns.
- Trained new hostesses on customer service best practices and restaurant policies to maintain high standards of service.
- Streamlined communication between kitchen staff and servers to ensure accurate order fulfillment and timely delivery.
Education
Bachelor of Science - Nursing
ELMS College
Chicopee, MA05.2027
High School Diploma -
Holyoke High School
Holyoke, MA06.2023
Skills
- Spanish and English Fluency
- Team Collaboration
- Multitasking and Organization
- Outstanding communication skills
Certification
- CPR License - 2023-2025
Timeline
ER Internship (Masshire)
Holyoke Medical Center
11.2022 - 05.2023
Server
Cracker Barrel
01.2022 - 04.2023
Hostess
Cracker Barrel
08.2021 - 03.2022
Bachelor of Science - Nursing
ELMS College
High School Diploma -
Holyoke High School
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