Summary
Overview
Work History
Education
Skills
Timeline
Generic

EMANI MCREYNOLDS

Summary

Dynamic Office Operations Manager with proven leadership abilities at Eastern State Hospital, excelling in financial audits and performance metrics. Recognized for enhancing billing accuracy and training staff, while demonstrating exceptional attention to detail and effective communication skills. Committed to achieving organizational goals through strategic policy implementation and team development.

Overview

12
12
years of professional experience

Work History

Office Operations Manager

Eastern State Hospital
05.2023 - Current
  • Conducted audits of third-party payer contracts to ensure accurate reimbursement rates are being applied.
  • Established performance metrics for hospital and professional billing practices, processing payor payments, and accounts receivable; pulling data from applicable electronic medical records systems and performing charge capture audits and DSH audits, reporting cost reports and Medicare bad debt; on a recurring basis and providing feedback to the revenue cycle director.
  • Trained and mentored administrative staff members in company policies, daily task execution and industry best practices.
  • Evaluated employee performance through ongoing feedback and annual reviews.
  • Provided guidance to staff on issues related to patient care, billing processes, and insurance regulations.
  • Implemented policies and procedures to achieve financial goals while meeting patient and associate expectations.

Business Assistant

Heartland Dental
10.2022 - 05.2023
  • Processed invoice payments, and recorded information in the account database.
  • Monitored past-due accounts and pursued collections on outstanding invoices.
  • Submitted claims to insurance companies.
  • Assessed billing statements for correct diagnostic codes, and identified problems with coding.
  • Input statement information, reconciled accounts, and resolved discrepancies.
  • Maintained accounting ledgers by verifying and posting account transactions.
  • Performed insurance verification, pre-certification, and pre-authorization.
  • I submitted claims to insurance companies, and I researched and resolved denials and explanations of benefit rejections.
  • I explained different options to prospective clients, encouraging the sale of insurance policies that best fit their needs.
  • Calculated premiums and established payment methods, receiving customer payments, and issuing receipts.
  • Explained coverage options to potential policyholders, answering questions or concerns.

Office Assistant Manager

Dr. Mark Lynn and Associates Doctors of optometry
08.2015 - 10.2022
  • Established efficient workflow processes, monitored daily productivity and implemented modifications to improve overall effectiveness of office personnel and activities
  • Coordinate office activities and operations to secure efficiency and compliance with company policies
  • Oversaw finances including cash flow, payroll, charge entry and co-payments
  • Trained and hired personnel and maintained employee files
  • Ensured the practice met current medical laws, regulations and ethics
  • Digitized medical records and organized files in EMR
  • Manage medical billing, coding and collections, appointment scheduling and medical record maintenance
  • Verified insurance coverage, called in prescriptions, and acted as personal secretary for doctor
  • Managed all supply orders within budgeted guidelines
  • Registered patients and scheduled appointments
  • Managed payroll for temporary, hourly and salaried employees.
  • Calculated overtime, vacation sick hours and other categories of time.
  • Managed payroll and time and attendance systems.
  • Recorded adjustments to previous pay-related errors.

Receptionist

Brookdale
01.2013 - 08.2014
  • Greeted customers and visitors in-person and via telephone calls
  • Oversee inventory activities, including materials monitoring, ordering or requisition, and supply stocking or re-stocking
  • Answered inquiries and addressed, resolved or escalated issues to management personnel to ensure client satisfaction
  • Contributes to team effort by accomplishing related results as needed.

THE HOMEPLCARE OF MIDWAY
  • Developed and revised policies and procedures related to maintain a skilled nursing home facility
  • Assisted in managing the day to day operation of the skilled nursing home facility
  • Developed specific knowledge of the industries.

Education

Master of Business Administration - Healthcare Administration

Midway University
05.2023

Bachelors of Science - Healthcare Administration

Midway University
05.2020

Skills

  • Leadership abilities
  • Revenue cycle management
  • Data analysis
  • Accounts receivable
  • Billing compliance
  • Business operation management

Timeline

Office Operations Manager

Eastern State Hospital
05.2023 - Current

Business Assistant

Heartland Dental
10.2022 - 05.2023

Office Assistant Manager

Dr. Mark Lynn and Associates Doctors of optometry
08.2015 - 10.2022

Receptionist

Brookdale
01.2013 - 08.2014

THE HOMEPLCARE OF MIDWAY

Master of Business Administration - Healthcare Administration

Midway University

Bachelors of Science - Healthcare Administration

Midway University