Dynamic Office Operations Manager with proven leadership abilities at Eastern State Hospital, excelling in financial audits and performance metrics. Recognized for enhancing billing accuracy and training staff, while demonstrating exceptional attention to detail and effective communication skills. Committed to achieving organizational goals through strategic policy implementation and team development.
Overview
12
12
years of professional experience
Work History
Office Operations Manager
Eastern State Hospital
05.2023 - Current
Conducted audits of third-party payer contracts to ensure accurate reimbursement rates are being applied.
Established performance metrics for hospital and professional billing practices, processing payor payments, and accounts receivable; pulling data from applicable electronic medical records systems and performing charge capture audits and DSH audits, reporting cost reports and Medicare bad debt; on a recurring basis and providing feedback to the revenue cycle director.
Trained and mentored administrative staff members in company policies, daily task execution and industry best practices.
Evaluated employee performance through ongoing feedback and annual reviews.
Provided guidance to staff on issues related to patient care, billing processes, and insurance regulations.
Implemented policies and procedures to achieve financial goals while meeting patient and associate expectations.
Business Assistant
Heartland Dental
10.2022 - 05.2023
Processed invoice payments, and recorded information in the account database.
Monitored past-due accounts and pursued collections on outstanding invoices.
Submitted claims to insurance companies.
Assessed billing statements for correct diagnostic codes, and identified problems with coding.
Input statement information, reconciled accounts, and resolved discrepancies.
Maintained accounting ledgers by verifying and posting account transactions.
Performed insurance verification, pre-certification, and pre-authorization.
I submitted claims to insurance companies, and I researched and resolved denials and explanations of benefit rejections.
I explained different options to prospective clients, encouraging the sale of insurance policies that best fit their needs.
Calculated premiums and established payment methods, receiving customer payments, and issuing receipts.
Explained coverage options to potential policyholders, answering questions or concerns.
Office Assistant Manager
Dr. Mark Lynn and Associates Doctors of optometry
08.2015 - 10.2022
Established efficient workflow processes, monitored daily productivity and implemented modifications to improve overall effectiveness of office personnel and activities
Coordinate office activities and operations to secure efficiency and compliance with company policies
Oversaw finances including cash flow, payroll, charge entry and co-payments
Trained and hired personnel and maintained employee files
Ensured the practice met current medical laws, regulations and ethics
Digitized medical records and organized files in EMR
Manage medical billing, coding and collections, appointment scheduling and medical record maintenance
Verified insurance coverage, called in prescriptions, and acted as personal secretary for doctor
Managed all supply orders within budgeted guidelines
Registered patients and scheduled appointments
Managed payroll for temporary, hourly and salaried employees.
Calculated overtime, vacation sick hours and other categories of time.
Managed payroll and time and attendance systems.
Recorded adjustments to previous pay-related errors.
Receptionist
Brookdale
01.2013 - 08.2014
Greeted customers and visitors in-person and via telephone calls
Oversee inventory activities, including materials monitoring, ordering or requisition, and supply stocking or re-stocking
Answered inquiries and addressed, resolved or escalated issues to management personnel to ensure client satisfaction
Contributes to team effort by accomplishing related results as needed.
THE HOMEPLCARE OF MIDWAY
Developed and revised policies and procedures related to maintain a skilled nursing home facility
Assisted in managing the day to day operation of the skilled nursing home facility
Developed specific knowledge of the industries.
Education
Master of Business Administration - Healthcare Administration
Midway University
05.2023
Bachelors of Science - Healthcare Administration
Midway University
05.2020
Skills
Leadership abilities
Revenue cycle management
Data analysis
Accounts receivable
Billing compliance
Business operation management
Timeline
Office Operations Manager
Eastern State Hospital
05.2023 - Current
Business Assistant
Heartland Dental
10.2022 - 05.2023
Office Assistant Manager
Dr. Mark Lynn and Associates Doctors of optometry
08.2015 - 10.2022
Receptionist
Brookdale
01.2013 - 08.2014
THE HOMEPLCARE OF MIDWAY
Master of Business Administration - Healthcare Administration