Emani Moulton
Call Representative
Boston,MA
Summary
Astute Call Center professional offering polished communication skills. Brings excellent organizational skills and talent for overcoming customer objections. Self-motivated and true team player.
Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires and providing customized solutions to build loyalty.
Overview
6
6
years of professional experience
Work History
Call Center Representative
Tufts Medical Center Hospital
Boston, MA
05.2023 - Current
- Placed outbound customer service or customer satisfaction calls to follow up on issues.
- Established trust with clients by accurately addressing their concerns and offering appropriate resolutions based on their needs.
- Maintained detailed records of customer interactions, streamlining communication efforts between various departments.
- Streamlined call flow processes for more efficient response times and increased productivity.
- Delivered consistent top-notch performance under pressure during peak calling hours or challenging situations.
- Provided personalized assistance to clients, fostering strong relationships and promoting brand loyalty.
Barista
Starbucks
Boston, MA
07.2020 - 01.2023
- Followed exact recipes for mixing and preparing beverage and food items.
- Packaged bagels, muffins and other food items for customer purchase.
- Optimized beverage presentation through creative garnishing techniques, elevating the visual appeal of each drink served.
- Contributed to a positive team environment through effective communication and collaboration with colleagues.
- Restocked display cases with attractive arrangements to promote specialty food items like bagels and muffins.
- Managed time effectively to balance both front-of-house tasks and back-of-house responsibilities during busy periods.
CASHIER
Americas Food Basket
BOSTON, MA
02.2021 - 03.2022
- Greeted customers entering store and responded promptly to customer needs.
- Welcomed customers and helped determine their needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
- Helped customers complete purchases, locate items, and join reward programs.
VOLUNTEER
Rosie’s Place
BOSTON, MA
07.2018 - 07.2019
- Established and cultivated collaborative relationships with staff and guests
- Communicated the organization’s mission and services to the community of Boston
- Planned & organized both feminine product drives and food drives
- Assisted with the transport of the elderly & physically disabled in and out of the building
- Assisted with special events and programs.
- Maintained clean, neat, and operational facilities to serve program needs.
Education
High School Diploma -
Brooke Charter High School
Boston, MAJUNE 2023
Additional Information
- ACTIVITIES SUMMER SEARCH PROGRAM , Received college mentor sessions via phone calls & in-person Attended pre-college summer program at Boston University THEATER CLUB Re-stocked equipment and cables Attend run-throughs & assisted in paperwork generation for the show run
Skills
- Customer Service Optimization
- Verbal and Written Communication
- Sales Expertise
- Brand Representation
- Cash Handling
- Call Center Operations
- Appointment Scheduling
- Microsoft Office
Timeline
Call Center Representative
Tufts Medical Center Hospital
05.2023 - Current
CASHIER
Americas Food Basket
02.2021 - 03.2022
Barista
Starbucks
07.2020 - 01.2023
VOLUNTEER
Rosie’s Place
07.2018 - 07.2019
High School Diploma -
Brooke Charter High School
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