Summary
Overview
Work History
Education
Skills
Additional Information
Languages
Timeline
Generic

Emani Nokes

Camden,NJ

Summary

Dynamic and results-oriented professional with a proven track record at McDonald's, enhancing customer satisfaction through exceptional service and efficient team collaboration. Skilled in multitasking and organization, adept at fostering positive customer engagements. Demonstrated leadership qualities and a commitment to safety, driving operational excellence and team success.

Diligent Desired Position with solid background in team-based operations and customer service. Consistently contributed to smooth workflow and enhanced guest experiences. Demonstrated reliability and effective communication skills.

Experienced with customer service and teamwork essential for success. Utilizes effective communication and multitasking to maintain high service standards. Knowledge of operational procedures and commitment to collaborative work environments.

Overview

4
4
years of professional experience

Work History

Crew Member

McDonald's
08.2024 - Current
  • Worked front counter, drive-thru and other areas.
  • Took orders, prepared meals, and collected payments.
  • Demonstrated strong multitasking abilities, handling multiple orders simultaneously without compromising quality or efficiency.
  • Worked well with teammates and accepted coaching from management team.
  • Collaborated with team members to complete orders.
  • Assisted other team members to achieve goals.
  • Promoted a positive work environment through effective communication and teamwork among staff members.
  • Provided exceptional customer service, addressing concerns or issues promptly and professionally.
  • Provided excellent customer service by greeting customers and meeting quality expectations.

Crew Member

Shake Shack
06.2023 - 08.2023
  • Worked front counter, drive-thru and other areas.
  • Took orders, prepared meals, and collected payments.
  • Demonstrated strong multitasking abilities, handling multiple orders simultaneously without compromising quality or efficiency.
  • Worked well with teammates and accepted coaching from management team.
  • Collaborated with team members to complete orders.
  • Promoted a positive work environment through effective communication and teamwork among staff members.
  • Trained new team members on procedures, customer service, and sales techniques.
  • Became familiar with products to answer questions and make suggestions.
  • Addressed guest needs, questions, or concerns to create optimum experience onboard.

Brand Ambassador

Forever 21
11.2022 - 02.2023
  • Increased positive word-of-mouth referrals through genuine, personalized customer interactions and excellent product knowledge.
  • Ensured accurate representation of the brand by maintaining consistent messaging and visuals across all promotional materials and presentations.
  • Enhanced brand recognition by executing promotional events and engaging customers with product demonstrations.
  • Boosted sales through effective collaboration with store staff to promote products in high-traffic areas.
  • Approached strangers and interacted in natural conversation with goal of developing brand loyalty.
  • Communicated product information with confidence and educated consumers about company.
  • Engaged, educated, and befriended customers to deliver amazing shopping experience.
  • Educated consumers about product benefits, leading to increased interest and sales conversions.

Crew Member

McDonald's
06.2020 - 08.2020
  • Worked front counter, drive-thru and other areas.
  • Took orders, prepared meals, and collected payments.
  • Demonstrated strong multitasking abilities, handling multiple orders simultaneously without compromising quality or efficiency.
  • Worked well with teammates and accepted coaching from management team.
  • Collaborated with team members to complete orders.
  • Improved customer satisfaction by providing friendly and efficient service at the register.
  • Provided excellent customer service by greeting customers and meeting quality expectations.
  • Provided exceptional customer service, addressing concerns or issues promptly and professionally.
  • Promoted a positive work environment through effective communication and teamwork among staff members.
  • Assisted other team members to achieve goals.

Education

Gateway Community College
Camden, NJ

Skills

  • Customer service
  • Teamwork and collaboration
  • Multitasking and organization
  • Time management
  • Problem-solving
  • Clear communication
  • Cash handling
  • Interactive communication skills
  • Self-discipline
  • Cleaning and sanitizing
  • Taking orders
  • Customer engagement
  • Cleaning
  • Integrity and honesty
  • Safety awareness
  • Initiative and Self-motivation
  • Verbal and written communication
  • Leadership qualities
  • Food preparation
  • Drive-thru operations
  • Heavy lifting
  • Store opening and closing
  • Safety
  • Resilience and persistence

Additional Information

My name is Emani Nokes, i am a very hard working Lady i look forward into helping others and working. I am very good in what i do as in working i show up on time, i cover for others when needed, I have very good communication skills and I am very polite and understanding and love helping others.

Languages

English
Native or Bilingual

Timeline

Crew Member

McDonald's
08.2024 - Current

Crew Member

Shake Shack
06.2023 - 08.2023

Brand Ambassador

Forever 21
11.2022 - 02.2023

Crew Member

McDonald's
06.2020 - 08.2020

Gateway Community College

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Emani Nokes