Emanie Brown
Sanford,FL
Summary
Dynamic professional with a proven track record in compassionate caregiving and customer service excellence, notably at Certus Senior Living. Skilled in personal hygiene assistance and problem-solving, I excel in high-stress situations, enhancing customer loyalty and supporting elderly clients' wellness. My expertise in sales strategies and emotional support drives positive outcomes and repeat business.
Overview
4
4
years of professional experience
Work History
Elderly Caregiver
Certus Senior Living
Deltona, FL
08.2023 - Current
- Offered companionship and kindness to elderly patients.
- Cleaned house, ran errands, managed laundry, and completed weekly grocery shopping.
- Assisted with personal hygiene tasks such as bathing, grooming, dressing, feeding, toileting giving attention to detail.
- Assisted clients with daily living needs to maintain self-esteem and general wellness.
Customer Service Sales Representative
Sykes Enterprises, Incorporated
DeLand, FL
06.2021 - 08.2023
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
Sales Associate
SUBWAY®Restaurants
DeLand, FL
09.2020 - 03.2021
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Built relationships with customers to encourage repeat business.
- Managed returns, exchanges and refunds in accordance with store policy.
Education
Diploma -
Deland High School
Deland, FL06.2021
Skills
- Personal Hygiene Assistance
- Documentation And Reporting
- Meal Preparation
- Compassionate Caregiving
- Dementia Care
- Time Management
- Emotional Support
- Activities of Daily Living
- Customer Service
- Problem-Solving
- Excellent people skills
- Multi-tasking strength
- Listening Skills
- Problem-solving skills
- Cash Handling
- Sales expertise
- Sales Strategies
Timeline
Elderly Caregiver
Certus Senior Living
08.2023 - Current
Customer Service Sales Representative
Sykes Enterprises, Incorporated
06.2021 - 08.2023
Sales Associate
SUBWAY®Restaurants
09.2020 - 03.2021
Diploma -
Deland High School