Emanii Jefferson
Pickerington,OH
Summary
Proven Pharmacy Technician with a track record of enhancing workflow efficiency and patient satisfaction at Meijer Pharmacy. Demonstrates exceptional problem-solving and guest service skills, significantly improving pharmacy operations. Excelled in medication dispensing and confidentiality, fostering strong relationships with patients and healthcare providers. Committed to maintaining high standards of accuracy and efficiency in fast-paced environments.
Overview
6
6
years of professional experience
Work History
Pharmacy Technician
Meijer Pharmacy
06.2023 - Current
- Calculated dosage, filled prescriptions, and prepared prescription labels with absolute accuracy.
- Solved customer problems in-person or over telephone by providing assistance with placing orders, navigating systems, and locating items.
- Promoted patient confidentiality by adhering to HIPAA regulations when handling personal information during transactions.
- Enhanced pharmacy workflow by assisting pharmacists with medication dispensing, labeling, and packaging.
- Stocked, labeled, and inventoried medication to keep accurate records.
- Answered incoming phone calls and addressed questions from customers and healthcare providers.
- Entered and processed patients' prescriptions into internal system.
- Improved patient satisfaction by efficiently processing prescriptions and managing inventory in a timely manner.
- Provided exceptional customer service, fostering positive relationships with both new and returning patients at the pharmacy counter.
- Supported inventory management initiatives through accurate record-keeping of received shipments and expired medications for disposal purposes.
- Collected co-payments or full payments from customers.
- Contributed to the reduction of prescription wait times by promptly addressing refill requests and insurance authorizations.
- Ordered medicines daily to replenish stock and increase inventory in anticipation of need.
- Boosted customer loyalty by providing friendly, knowledgeable assistance on drug interactions and side effects.
- Optimized workflow efficiency through participation in regular team meetings discussing areas for improvement within the department.
- Utilized pharmacy management software to process prescriptions efficiently.
- Maintained clean and organized work environment, adhering to health and safety standards.
Pharmacy Technician
Walgreens
02.2021 - 04.2023
- Answered incoming phone calls and addressed questions from customers and healthcare providers.
- Stocked, labeled, and inventoried medication to keep accurate records.
- Enhanced pharmacy workflow by assisting pharmacists with medication dispensing, labeling, and packaging.
- Calculated dosage, filled prescriptions, and prepared prescription labels with absolute accuracy.
- Promoted patient confidentiality by adhering to HIPAA regulations when handling personal information during transactions.
- Solved customer problems in-person or over telephone by providing assistance with placing orders, navigating systems, and locating items.
- Counted and labeled prescriptions with correct item and quantity.
- Assisted in maintaining a clean and organized work environment, ensuring compliance with safety regulations.
- Performed wide range of pharmacy operations with strong commitment to accuracy, efficiency and service quality.
- Entered and processed patients' prescriptions into internal system.
- Consulted with insurance company representatives to complete claims processing, resolve concerns, and reconcile payments.
- Assisted in training new team members on standard operating procedures to ensure consistent quality of service across the entire team.
- Ordered medicines daily to replenish stock and increase inventory in anticipation of need.
Front Desk Agent
Four Points Hotel by Sheraton
04.2019 - 04.2020
- Collected room deposits, fees, and payments.
- Maintained accurate records of guest information, payments, and reservations using hotel management software systems.
- Provided exceptional service during high-volume periods or challenging situations, ensuring a seamless experience for all guests.
- Resolved guest issues promptly, resulting in positive feedback and return visits.
Education
High School Diploma -
Gahanna Lincoln High School
Gahanna, OH05-2019
Skills
- Problem-solving skills
- Guest services
- Team collaboration
- Cash handling
- Confidentiality and HIPAA
- Hospitality services
- Workflow optimization
- Time management
- Answering customer questions
- Insurance billing
- Guest relations
- Medication dispensing
- Hospitality service expertise
- Pharmacy ethics
- Front desk management
- Pharmacy and customer records management
- Stocking shelves
- POS systems
Timeline
Pharmacy Technician
Meijer Pharmacy
06.2023 - Current
Pharmacy Technician
Walgreens
02.2021 - 04.2023
Front Desk Agent
Four Points Hotel by Sheraton
04.2019 - 04.2020
High School Diploma -
Gahanna Lincoln High School
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