E'Manni Anderson
Clementon,NJ
Summary
Customer-oriented professional with experience in hospitality and client service. Attentive listener providing targeted recommendations based on individual requirements.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Lead Ride Operator
Clementon Park & Splash World
Clementon, NJ
05.2024 - Current
- Resolved customer complaints in a professional manner.
- Reported any mechanical or operational issues to maintenance staff promptly.
- Performed regular tests on rides and documented results accurately.
- Assisted with loading, unloading, and securing passengers on rides.
- Verified rider height requirements for each attraction prior to boarding.
- Provided assistance to guests who required special attention due to disabilities or mobility challenges.
- Identified training needs for staff members and developed appropriate programs.
- Created detailed reports on employee performance metrics for senior leadership review.
After-School Tutor
John Glenn School
Pine Hill, NJ
09.2020 - 06.2024
- Instructed students on the use of technology tools to enhance academic performance.
- Utilized creative teaching methods such as games or role-playing activities to reinforce concepts.
- Created a positive learning environment by setting clear expectations for behavior and performance.
- Collaborated with teachers, administrators, parents, and other stakeholders to ensure student success.
- Assisted with homework assignments as needed.
- Facilitated communication between home and school regarding student progress.
- Supervised after-school activities including arts and crafts, sports, music.
- Guided students in the development of critical thinking and problem-solving skills.
Customer Service Representative
Boscovs
Voorhees, NJ
10.2020 - 05.2024
- Answered customer inquiries via phone, email, and chat.
- Performed administrative tasks such as filing paperwork, updating databases and generating reports.
- Developed positive relationships with customers through friendly interactions.
- Resolved complex problems by working with other departments to provide solutions that meet customer needs.
- Maintained a high level of professionalism when dealing with difficult customers.
- Tracked orders from start to finish to ensure timely delivery of goods or services.
- Answered customer inquiries and provided accurate information regarding products and services.
- Provided excellent customer service to resolve customer complaints in a timely manner.
- Provided exceptional customer service to ensure customer satisfaction.
- Informed customers about billing procedures, processed payments, and provided payment option setup assistance.
Education
High School Diploma -
High Regional Hish School
Nj06-2024
Bachelor of Science - Criminal Justice
Camden County College
Blackwood, NJSkills
- Team Training
- Equipment Inspection
- Policy compliance
- MS Excel
- First Aid Training
- Customer Service
- Reliability
- Problem Resolution
- Interpersonal Communication
- Time Management
- Interpersonal Skills
- Multitasking
- Excellent Communication
Certification
CPR and First Aide
Accomplishments
- Leadership
- Honors
References
References available upon request.
Timeline
Lead Ride Operator
Clementon Park & Splash World
05.2024 - Current
Customer Service Representative
Boscovs
10.2020 - 05.2024
After-School Tutor
John Glenn School
09.2020 - 06.2024
High School Diploma -
High Regional Hish School
Bachelor of Science - Criminal Justice
Camden County College
CPR and First Aide
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