Summary
Overview
Work History
Education
Skills
Certification
Accomplishments
References
Timeline
Generic

E'Manni Anderson

Clementon,NJ

Summary

Customer-oriented professional with experience in hospitality and client service. Attentive listener providing targeted recommendations based on individual requirements.

Overview

4
4
years of professional experience
1
1
Certification

Work History

Lead Ride Operator

Clementon Park & Splash World
Clementon, NJ
05.2024 - Current
  • Resolved customer complaints in a professional manner.
  • Reported any mechanical or operational issues to maintenance staff promptly.
  • Performed regular tests on rides and documented results accurately.
  • Assisted with loading, unloading, and securing passengers on rides.
  • Verified rider height requirements for each attraction prior to boarding.
  • Provided assistance to guests who required special attention due to disabilities or mobility challenges.
  • Identified training needs for staff members and developed appropriate programs.
  • Created detailed reports on employee performance metrics for senior leadership review.

After-School Tutor

John Glenn School
Pine Hill, NJ
09.2020 - 06.2024
  • Instructed students on the use of technology tools to enhance academic performance.
  • Utilized creative teaching methods such as games or role-playing activities to reinforce concepts.
  • Created a positive learning environment by setting clear expectations for behavior and performance.
  • Collaborated with teachers, administrators, parents, and other stakeholders to ensure student success.
  • Assisted with homework assignments as needed.
  • Facilitated communication between home and school regarding student progress.
  • Supervised after-school activities including arts and crafts, sports, music.
  • Guided students in the development of critical thinking and problem-solving skills.

Customer Service Representative

Boscovs
Voorhees, NJ
10.2020 - 05.2024
  • Answered customer inquiries via phone, email, and chat.
  • Performed administrative tasks such as filing paperwork, updating databases and generating reports.
  • Developed positive relationships with customers through friendly interactions.
  • Resolved complex problems by working with other departments to provide solutions that meet customer needs.
  • Maintained a high level of professionalism when dealing with difficult customers.
  • Tracked orders from start to finish to ensure timely delivery of goods or services.
  • Answered customer inquiries and provided accurate information regarding products and services.
  • Provided excellent customer service to resolve customer complaints in a timely manner.
  • Provided exceptional customer service to ensure customer satisfaction.
  • Informed customers about billing procedures, processed payments, and provided payment option setup assistance.

Education

High School Diploma -

High Regional Hish School
Nj
06-2024

Bachelor of Science - Criminal Justice

Camden County College
Blackwood, NJ

Skills

  • Team Training
  • Equipment Inspection
  • Policy compliance
  • MS Excel
  • First Aid Training
  • Customer Service
  • Reliability
  • Problem Resolution
  • Interpersonal Communication
  • Time Management
  • Interpersonal Skills
  • Multitasking
  • Excellent Communication

Certification

CPR and First Aide

Accomplishments

  • Leadership
  • Honors

References

References available upon request.

Timeline

Lead Ride Operator

Clementon Park & Splash World
05.2024 - Current

Customer Service Representative

Boscovs
10.2020 - 05.2024

After-School Tutor

John Glenn School
09.2020 - 06.2024

High School Diploma -

High Regional Hish School

Bachelor of Science - Criminal Justice

Camden County College

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E'Manni Anderson