Emanni Moore
Stoughton,MA
Summary
Focused on providing professional Service in support to every patient, customer, and coworker. Diligent about booking appointments, scheduling, and making sure everything and everyone's needs are best met. Bringing ten years of experienced fast paced work environments and front desk Duties and operations. Strong planning and problem solving as well as knowledge with medical programming. A very accomplished associate, well versed in collaborating with customers, and families to promptly identify needs and recommend various products and services to fulfill desires.
Overview
7
7
years of professional experience
Work History
Unit Clerk
Post Acute Medical Specialty Hospital
04.2023 - Current
- Enhanced patient satisfaction by efficiently managing medical records and maintaining strict confidentiality standards.
- Assisted nurses and physicians with patient care, improving overall quality of service provided to patients.
- Assisted verbal and non-verbal patients with daily living activities, promoting independence, understanding, and dignity.
- Assisted case managers with coordinating necessary resources, resulting in timely service provision.
- Maintained up-to-date client records, ensuring accurate and timely reporting of progress and outcomes.
- Developed strong rapport with clients by demonstrating empathy, active listening, and effective communication skills.
ADMINISTRATIVE ASSISTANT
Brigham and Womens psychiatry department
12.2021 - 02.2022
- Greeted patients upon arrival to their appointments, Checking patients in and out, Supported office staff by processing correspondence, documents and reports, Answered incoming calls and directed messages to correct party, Resolved customer and guest complaints, Scheduled appointments for assigned MD'S and residencies, Refilled prescriptions as needed for patients, Routed and triaged calls and messages for medical doctors, Took care of all office needs, Temping in an office manager role, Handled insurance complaints/issues
MEDICAL RECEPTIONIST
Beth Israel deaconess medical
06.2021 - 11.2021
- Greeting Patients and Customers, Answering phones and checking messages from patients, Identified needs of customers promptly and efficiently, Met incoming customers with professional approach and provided friendly, knowledgeable assistance, Took accurate messages for staff and management to facilitate open and speedy communication, Received incoming packages and mail, dispersed parcels, correspondence and shipped outgoing items daily, Sorted incoming mail and directed to correct personnel each day, Kept reception area clean and organized to offer positive first impression to every visitor, Checking patients in for their appointments as well as book-outs, Rescheduling/Cancelling appointments using CCC, Booking appointment through OMR & CCC, Charging patients co-pays through CCC, Taking debit card payments, Updating patients insurance through CCC, Checking MRI numbers and New Patient Medical Records
WORKER
KNF&T staffing
08.2016 - 11.2021
- Greeted guests promptly and consistently set professional tone with friendly assistance, Worked with staff to become more experienced in different work fields, insurance, medical, medical billing, OMR, CCC, Picked up, organized, and wiped down reception regularly to keep area professional and clean
Home Health Aide
Anodyne
03.2020 - 05.2020
- Improved patient well-being by providing compassionate and attentive personal care.
- Assisted clients with daily living activities, enhancing their independence and quality of life.
- Maintained a clean and safe home environment for patients, reducing falls and accidents.
- Developed personalized learning plans for individual students, addressing their unique needs and abilities within an autism-focused setting.
- Provided one-on-one support for individuals with autism, fostering independence and self-confidence in daily activities.
RECEPTIONIST
Digital Guardian
08.2018 - 07.2019
- Greeting Customers, Answering phones and checking messages from patients, Identified needs of customers promptly and efficiently, Met incoming customers with professional approach and provided friendly, knowledgeable assistance, Took accurate messages for staff and management to facilitate open and speedy communication, Received incoming packages and mail, dispersed parcels, correspondence and shipped outgoing items daily, Sorted incoming mail and directed to correct personnel each day, Kept reception area clean and organized to offer positive first impression to every visitor, Helped gather supplies and set up spaces to coordinate meetings and office events, Shipped out packages with postal service and special carriers based on size, destination, and schedule requirements of each delivery, Accepted incoming mail and packages and routed to appropriate staff, Issued badges and logged incoming visitors to meet security standards, Picked up, organized, and wiped down reception regularly to keep area professional and clean, Set up meeting spaces, organized supporting materials and secured services such as catering for longer conferences, Answered telephone calls to provide information, take messages and set up appointments, Managed incoming and outgoing mail and deliveries to support efficient office operations
Education
HIGH SCHOOL DIPLOMA - FORENSICS
New England College
Henniker, NHSkills
- Time Management
- Computer Skills
- First Aid/CPR
- Billing Data and Invoicing
- Insurance Coverage verification
- HIPAA Compliance
- Documentation and Recordkeeping
- Nonverbal Communication
- Discharge Support
- Infection Control
- Specimen Preparation
Timeline
Unit Clerk
Post Acute Medical Specialty Hospital
04.2023 - Current
ADMINISTRATIVE ASSISTANT
Brigham and Womens psychiatry department
12.2021 - 02.2022
MEDICAL RECEPTIONIST
Beth Israel deaconess medical
06.2021 - 11.2021
Home Health Aide
Anodyne
03.2020 - 05.2020
RECEPTIONIST
Digital Guardian
08.2018 - 07.2019
WORKER
KNF&T staffing
08.2016 - 11.2021
HIGH SCHOOL DIPLOMA - FORENSICS
New England College
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