EMANUEL BAMGBOSE
Hackensack,NJ
Summary
Adept at leveraging analytical assessment and customer engagement skills honed at Blackstone, I excel in audio-visual equipment management and systematic troubleshooting. My background includes enhancing corporate event AV support and fostering client service excellence, contributing to significant efficiency improvements. Proficient in Jira and Zoom Admin Dashboard, I embody a blend of technical proficiency and interpersonal acumen.
Overview
3
3
years of professional experience
Work History
Technology Innovations - Video
Blackstone
New York, NY
07.2024 - Current
- Provided comprehensive AV support for corporate events/meetings, ensuring operation of Zoom and other AV systems
- Managed Jira and Confluence platforms to streamline event management and resolve technical issues
- Ensured all AV systems complied with industry standards and organizational guidelines
- Took charge of effectively managing and tagging AV (audiovisual) equipment to ensure streamlined asset tracking and efficient management processes
- Performed comprehensive inspections on 300+ conference room spaces to ensure optimal audiovisual functionality
- Built out Zoom kits in advance, specifically tailored for installation in conference rooms
- These kits were carefully curated to include all the necessary components and equipment required for seamless Zoom video conferencing experiences
- Participated in weekly team meetings with the purpose of fostering collaboration and ensuring alignment of team goals
- Effectively managed conference room health through the Zoom admin dashboard by continuously monitoring and optimizing the performance, connectivity, and overall functionality of conference rooms
- Configured and imaged numerous PCs for Zoom conference room systems, ensuring seamless functionality
- Diagnosed and repaired damaged displays, replacing hardware components to restore full operational capability
- Collaborated with team members to maintain and enhance audiovisual systems for high-profile meetings and events
- Performed break-fix troubleshooting and repairs across multiple conference rooms, ensuring minimal downtime and optimal functionality
Cashier/Customer Services Associate
Lowe's Home Improvement
Hackensack, NJ
08.2022 - 07.2024
- Consistently promoted the highest caliber of client service on behalf of major retail and nationwide company
- Promoted efficiency and profitability of company generating $86.377 billion in yearly revenue
- Processed transactions valued at up to around $50-200 each week, promoting accuracy of a high volume of financial data
- Provided information to customers regarding item availability and product specifications, maintaining knowledge of more than items
FLOOR ASSOCIATE
Stop & Shop
Hackensack, NJ
11.2021 - 02.2022
- Oversaw setup and merchandising of in-store displays, promoting seasonal product offerings to maximize sales
- Contributed to inventory management and loss prevention initiatives, ensuring adherence to company policies and industry best practices
- Supervised team of staff, providing training on client service best practices to increase sales and customer retention rates
Education
Certificate - Data Analytics
Year Up UNITED
New York01.2025
Coursework - Computer Science
Bergen Community College
Online02.2023
Skills
- Customer Engagement
- Asset Management
- Analytical Assessment
- Business Communications
- Systematic Troubleshooting Skills
- Audio-Visual Equipment Management
- Microsoft Office Suite
- Google Workspace
- Proficient in Google Analytics
- Jira
- Confluence
- AMX Control Systems
- Zoom Admin Dashboard
- ServiceNow
Areas of expertise
Customer Service, Asset Management, Information Analysis, Business Communications, Technical Troubleshooting, Audio Visual Technology, Microsoft Office Suite, Google Workspace, Google Analytica, Jira, Confluence, AMX and Crestron Controllers, Zoom Admin Dashboard, ServiceNow, Basic skills in Yoruba
Languages
Yoruba
Limited
Timeline
Technology Innovations - Video
Blackstone
07.2024 - Current
Cashier/Customer Services Associate
Lowe's Home Improvement
08.2022 - 07.2024
FLOOR ASSOCIATE
Stop & Shop
11.2021 - 02.2022
Certificate - Data Analytics
Year Up UNITED
Coursework - Computer Science
Bergen Community College
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