Summary
Overview
Work History
Education
Skills
Languages
Timeline

Emanuel Camacho

Summary

Dynamic leader with proven expertise in operations management and staff development, honed at Starbucks. Excelled in strategic planning and continuous improvement, boosting store performance significantly. Skilled in cash handling and fostering a positive work environment, I effectively bridge communication gaps between staff and management, ensuring high levels of customer satisfaction and operational efficiency. Developed leadership and coordination skills in fast-paced, customer-service-focused environment. Expertise in managing teams, resolving conflicts, and ensuring efficiency through effective task delegation and operational oversight. Seeking to transition into new field, leveraging strong organizational and communication abilities to contribute to new team.

Overview

4
4
years of professional experience

Work History

Shift Supervisor

Starbucks
08.2022 - Current
  • Trained new employees and delegated daily tasks and responsibilities.
  • Completed store opening and closing procedures and balanced tills.
  • Managed cash handling procedures, maintaining accuracy in financial transactions and minimizing discrepancies in daily reconciliations.
  • Responded to and resolved customer questions and concerns.
  • Resolved customer complaints and issues and offered thoughtful solutions to maintain customer satisfaction.
  • Provided ongoing support to employees during challenging situations, offering guidance on problem-solving techniques for improved efficiency outcomes.
  • Served as a liaison between employees and upper management effectively facilitating communication that bridged any existing gaps.
  • Ensured smooth operations during peak hours by effectively managing resources and staff allocation.
  • Collaborated with management to develop strategies for boosting overall store performance, leading to higher profit margins.

Barista

Starbucks
04.2021 - 08.2022
  • Maintained a clean and organized workspace for optimal productivity and safety.
  • Promoted a welcoming atmosphere by greeting customers with a friendly demeanor and promptly addressing their needs.
  • Pleasantly interacted with customers during hectic periods to promote fun, positive environment.
  • Contributed to a positive team environment through effective communication and collaboration with colleagues.
  • Managed time effectively to balance both front-of-house tasks and back-of-house responsibilities during busy periods.
  • Maintained regular and consistent attendance and punctuality.
  • Maintained and operated espresso machines, blenders, commercial coffee brewers, coffee pots, and other equipment.
  • Trained new employees, sharing knowledge and expertise of coffees, teas, and merchandise.

Crew Member

Portillos
07.2020 - 03.2021
  • Worked front counter, drive-thru and other areas.
  • Took orders, prepared meals, and collected payments.
  • Demonstrated strong multitasking abilities, handling multiple orders simultaneously without compromising quality or efficiency.
  • Worked well with teammates and accepted coaching from management team.
  • Provided excellent customer service by greeting customers and meeting quality expectations.
  • Provided exceptional customer service, addressing concerns or issues promptly and professionally.
  • Promoted a positive work environment through effective communication and teamwork among staff members.

Education

High School Diploma -

Ronald Reagan IB High School, Milwaukee, WI
05-2021
  • Elected Captain of the Varsity Boys Volleyball team
  • Office of Civil Rights Member

Skills

  • Cash handling
  • Employee training
  • Workplace safety
  • Staff management
  • Operations management
  • Inventory control and record keeping
  • Strategic planning
  • Staff development
  • Continuous improvement

Languages

Spanish
Native or Bilingual

Timeline

Shift Supervisor - Starbucks
08.2022 - Current
Barista - Starbucks
04.2021 - 08.2022
Crew Member - Portillos
07.2020 - 03.2021
Ronald Reagan IB High School - High School Diploma,

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Emanuel Camacho