Emanuel Delacruz
Miami Gardens,FL
Summary
Driven leader with strong problem-solving and customer service skills. Dedicated to providing highest level of service to customers and creating pleasant work environment for staff. Knowledgeable in food safety and sanitation protocols.
Overview
9
9
years of professional experience
1
1
Certification
Work History
Restaurant Manager
The Grille at The Bridges
Delray Beach
03.2021 - Current
- Carefully interviewed, selected, trained, and supervised staff.
- Managed bartenders and all bar operations
- Managed cash handling duties responsibly, ensuring accurate accounting at the end of each shift.
- Maintained a clean and organized workspace, ensuring compliance with health and safety regulations.
- Managed daily operations to ensure a high level of efficiency, consistency, and quality in both food and service.
- Managed shift operations, supplied resources and monitored team performance to keep business profitable and running smoothly.
Kitchen Manager
Chipotle Mexican grill
New York
09.2017 - 04.2021
- Managed food and supply ordering, coordinated shipment receiving, and monitored procedures for compliance with health code requirements
- Enforced quality, safety and sanitation standards to keep the foodservice operation compliant
- Modeled excellent customer service to encourage staff to proactively assist customers and meet needs, building customer loyalty and retention
- Operated and maintained all food preparation machines and equipment
- Managed daily operations in deli and supervised staff to improve sales performance
- Kept the building clean, neat and free of pests by monitoring team duties and engaging maintenance specialists
- Coordinated work of janitorial staff handling dining and kitchen areas, keeping spaces clean and sanitized according to optimal standards.
Food Runner
Gilligans clam bar and grill
Pomona
03.2016 - 02.2018
- Correctly delivered each order to the correct table and guests
- Answered guests' inquiries about menu items and ingredients used
- Delivered food orders from the kitchen to customers' tables quickly to maintain freshness
- Coordinated between the front and back of the house staff to convey guest requests
- Followed safety standards in handling food, maintaining food at correct temperatures prior to serving
- Communicated food orders to the kitchen and specified special customer requests regarding ingredients and food preparation techniques
- Kept customer and worker stations well-stocked with supplies, including utensils, napkins and drink materials.
Education
High School Diploma -
Ramapo High School
Spring Valley, NY06.2017
Skills
- Staff coaching
- Inventory control
- Forklift operation
- Safety protocols
- Optimize storage
- Creative thinking
- Problem-solving
- Food Handling
- Kitchen Management Experience
- Food Safety
- Supervising Experience
- Restaurant Management
- Culinary Experience
- Food Service
- Profit & Loss
- Catering
- Bartending
- Cash handling
- Restaurant experience
- Customer service
- Sales
- Serving
- Communication skills
Certification
ServSafe, Food Handler Certification
Timeline
Restaurant Manager
The Grille at The Bridges
03.2021 - Current
Kitchen Manager
Chipotle Mexican grill
09.2017 - 04.2021
Food Runner
Gilligans clam bar and grill
03.2016 - 02.2018
High School Diploma -
Ramapo High School