Emanuel Flores
Katy,TX
Summary
Dynamic and highly motivated self-starter with extensive experience in customer service and team collaboration at HEB Grocery Store. Proven track record in enhancing client satisfaction and achieving sales goals. Strong leader skilled in business management and client consultations, dedicated to delivering exceptional service and maintaining safety standards.
Overview
4
4
years of professional experience
Work History
Tow Truck Driver
United Towing & Transport
Houston, TX
05.2025 - 01.2026
- Operated tow truck to safely transport vehicles and equipment.
- Conducted vehicle inspections to ensure compliance with safety standards.
- Responded promptly to roadside assistance calls, providing efficient service.
- Assisted in training new drivers on operational protocols and safety measures.
- Managed towing operations during peak hours, maintaining workflow efficiency.
- Recovered vehicles, completed private tows, and managed involuntary pick-ups on behalf of business and law enforcement professionals.
Barber
Self Employed Services
Katy, TX
10.2021 - Current
- Operated tow truck to safely transport vehicles and equipment.
- Conducted vehicle inspections to ensure compliance with safety standards.
- Responded promptly to roadside assistance calls, providing efficient service.
- Assisted in training new drivers on operational protocols and safety measures.
- Managed towing operations during peak hours, maintaining workflow efficiency.
- Recovered vehicles, completed private tows, and managed involuntary pick-ups on behalf of business and law enforcement professionals.
Sales Representative
HEB Grocery Store
Katy, TX
12.2023 - 12.2024
- Assisted customers with product selection and inquiries, ensuring excellent service delivery.
- Processed transactions accurately using point-of-sale systems, maintaining efficient checkout flow.
- Maintained merchandise presentation standards, ensuring shelves were stocked and organized.
- Collaborated with team members to achieve daily sales goals and enhance customer experience.
- Adapted quickly to changing customer needs, providing tailored recommendations and solutions.
- Enhanced client satisfaction by addressing concerns promptly and providing exceptional service.
Sales Representative
Primerica
Houston, TX
06.2022 - 01.2023
- Supported inventory management through regular stock checks and replenishment activities.
- Trained new staff on store policies and customer service best practices for seamless integration.
- Increased repeat business by fostering trust-based relationships with key accounts through regular communication.
- Achieved top performer status consistently through dedication to meeting goals and exceeding expectations.
- Collaborated with marketing to create impactful promotional materials for increased brand awareness.
Education
GED - GED
Lone Star College
Houston, TX01.2025
Skills
- Quick learner
- Team collaboration
- Customer safety
- Verbal communication strength
- Advanced communication skills
- Highly motivated self-starter
- Cleaning and sanitation
- Strong leader
- Business management
- Appointment scheduling
- Equipment maintenance
- Client consultations
- Product knowledge
Languages
English
Native or Bilingual
Spanish
Native or Bilingual
Timeline
Tow Truck Driver
United Towing & Transport
05.2025 - 01.2026
Sales Representative
HEB Grocery Store
12.2023 - 12.2024
Sales Representative
Primerica
06.2022 - 01.2023
Barber
Self Employed Services
10.2021 - Current
GED - GED
Lone Star College