Emanuel Funches
Rock Hill,SC
Summary
Self-motivated and energetic Car Salesman with strong sales background and effective relationship building and client retention skills strategically negotiates, closes deals and increases sales. Leverages Eleads and internet marketing with consistent networking and follow-up to meet aggressive sales quotas while maintaining integrity and providing exceptional customer service. Demonstrates natural sense of urgency and passion for cars and trucks while juggling many initiatives to achieve sales objectives in fast-paced competitive environment.
Overview
33
33
years of professional experience
Work History
Automotive Sales Professional
JTs Chrysler Dodge Jeep Ram
09.2022 - Current
- Increased dealership sales by developing and maintaining strong relationships with clients.
- Enhanced customer satisfaction through personalized service and diligent followup.
- Streamlined vehicle inventory management for greater efficiency in the sales process.
- Collaborated with finance team to secure optimal financing solutions for customers.
- Utilized CRM software to manage leads, track communication, and improve overall client interactions.
- Boosted repeat business through excellent rapport-building skills, fostering long-term client relationships.
- Maintained a consistent pipeline of new prospects through networking efforts within the local community.
- Qualified buyers by matching requirements and interests to various car or truck models and discussing finance options.
- Greeted customers on lot and in showroom to answer questions about brand and available inventory.
Finance Officer
Tresl
03.2022 - 09.2022
- Responsible for assisting customers with refinancing/purchasing leased or off-fleet vehicles
- Offer aftermarket products (vehicle service contracts, Gap coverage, tire and wheel protection) to protect their investments
- Obtained leased vehicle payoff amounts, taxes, and lease payment details
- Reviewed paperwork (loan details and aftermarket product selections) with customers from start of loan to close
- Facilitated presentation and recommendation of services by optimizing client relationships
- Provided customers with pre-approved lender options and rates and assist them with the selection process
- Consistently met the department sales, service and quality standards
Sales Representative
Honda Cars Of Aiken
03.2017 - 07.2022
- Increased sales by offering advice on purchases and promoting additional products
- Achieved monthly sales goals by promoting product benefits and enrolling new clients
- Developed and delivered engaging sales presentations to convey product benefits
- Implemented marketing strategies and techniques, increasing revenue and customer satisfaction
- Surpassed sales objectives several consecutive years by cultivating productive client partnerships
- Automated contact management system, resulting in better client organization and goal alignment
- Cold-called leads and closed large number of new sales over several months
General Sales Manager
Toyota Of Greer
04.2014 - 02.2017
- Motivated team members to meet and exceed objectives by setting goals, tracking performance on daily basis and implementing improvement strategies.
- Coached sales associates in product specifications, sales incentives and selling techniques, significantly increasing customer satisfaction ratings.
- Managed newly-formed Holding Department which oversaw account sales, marketing, insurance and credit sales, rental, and towing, and customer satisfaction.
- Handled customer relations issues, enabling quick resolution and client satisfaction.
- Monitored metrics and marketing investments to assess performance and implement continuous improvements.
- Maintained relationships with customers and found new ones by identifying needs and offering appropriate services.
- Coached employees in successful selling methods and encouraged cross-selling to drive revenue.
Finance Manager
Dick Dyer Toyota
10.2009 - 03.2014
- Explained very technical financial information to applicants in easy to understand language.
- Accountable for overseeing and monitoring client credit reports and applications for loan and performs the approval process to provide financial services to the automotive customer.
- Coordinated with lenders to facilitate and create various loan programs.
- Managed all processes while maintaining customer satisfaction and keeping charge backs at an acceptable level.
- Negotiated financing and credit terms with customers.
- Ensured compliance with all applicable financial regulation.
- Trained new and existing staff members in various financial procedures to prepare for job requirements.
- Created organizational structures to improve accounting and finance functions.
Communications Technician
United States Marine Corps
11.1991 - 11.2000
- Oversaw business telecommunication networks, telephones, and office equipment.
- Installed and maintained systems and analyzed users' needs.
- Repaired cut cable of various sizes and worked with color-coded wires and cables.
- Employed hoists, drills, precision measuring instruments and electronic testing devices.
- Analyzed user-generated trouble tickets to determine causes of problems and took appropriate action for resolution.
- Diagnosed and resolved complex integrated customer issues for implementation, add-on, maintenance and support of voice, data, VoIP and CTI applications.
- Set up networks and computers for business and residential customers. Developed expertise in communication systems cabling, circuitry and wiring through various projects for public utility companies.
Education
Associate of Science - Marketing
University of Maryland - Baltimore
Baltimore, MD05.1993
Skills
- Eleads, Microsoft Word, Excel, Google Docs and Dynamics
- Strong negotiation and communication skills
- Ability to build strong cross-functional business relationships and teams
- Customer Service Focused
- Data-driven decision-making
- Cold-calling
- Competitor Analysis
- Finance Understanding
Timeline
Automotive Sales Professional
JTs Chrysler Dodge Jeep Ram
09.2022 - Current
Finance Officer
Tresl
03.2022 - 09.2022
Sales Representative
Honda Cars Of Aiken
03.2017 - 07.2022
General Sales Manager
Toyota Of Greer
04.2014 - 02.2017
Finance Manager
Dick Dyer Toyota
10.2009 - 03.2014
Communications Technician
United States Marine Corps
11.1991 - 11.2000
Associate of Science - Marketing
University of Maryland - Baltimore
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