EMANUEL HERNANDEZ
Hawthorne,USA
Summary
Passionate and dedicated technology professional with over 6 years of experience in the tech industry. Adept at leveraging technical knowledge and problem-solving skills to provide exceptional assistance and support. Proven ability to work independently and collaboratively in team settings. Committed to delivering high-quality service and helping others succeed.
Overview
7
7
years of professional experience
Work History
Technology Assistant
Lennox School District
10.2023 - Current
- Installed, configured, tested and maintained operating systems, application software, and system management tools.
- Developed comprehensive training materials, enabling staff to quickly adapt to new technology systems.
- Proven ability to learn quickly and adapt to new situations.
- Skilled at working independently and collaboratively in a team environment.
- Self-motivated, with a strong sense of personal responsibility.
- Assisted with day-to-day operations, working efficiently and productively with all team members.
- Managed IT inventory effectively, ensuring adequate resources were available for daily operations.
- Installed and configured software and hardware.
Product Flow Specialist
Best Buy
10.2022 - 10.2023
- Used hand-held PDA and Windows Computers to record and monitor inventory levels and completed shipping orders
- Prepared and processed orders for shipment by picking, packing, and labeling merchandise
- Worked safely around computers and moving machinery
- Reviewed order slips picked products and staged merchandise on handheld PDA to be shipped
- Labeled boxes, crates and containers with accurate order information, destinations, and codes to minimize shipping errors
Customer Service Associate
Walgreens
01.2018 - 01.2022
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction
- Offered advice and assistance to customers, paying attention to special needs or wants
- Built relationships with customers to encourage repeat business
- Operated register for cash, check, and credit card transactions with excellent accuracy levels
- Stocked, tagged and displayed merchandise as required
- Assisted customers with returns, refunds and resolving transaction issues
- Worked safely around moving machinery
- Used hand-held devices and computers to record and monitor inventory levels and completed audits to uncover and address inaccuracies
- Stocked merchandise, clearly labeling items, and arranging according to size or color
- Proven ability to learn quickly and adapt to new situations
- Working independently or well in team setting, providing support and guidance
- Processed and restocked returns
Education
Cisco Certificate - Computer Information Systems
El Camino College
Torrance, CA06-2026
GED -
Hawthorne High School
Hawthorne, CA06.2017
Skills
- Customer Service and Customer Satisfaction
- Flexible and Adaptable
- Problem Resolution
- Technical Support Knowledge
- Windows and Microsoft Office expert
- Mac OS X expert
- Computer Skills
References
- Available apon request
Timeline
Technology Assistant
Lennox School District
10.2023 - Current
Product Flow Specialist
Best Buy
10.2022 - 10.2023
Customer Service Associate
Walgreens
01.2018 - 01.2022
GED -
Hawthorne High School
Cisco Certificate - Computer Information Systems
El Camino College
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