Summary
Overview
Work History
Education
Skills
Timeline
Generic

Emanuel Igna

Statesville,North Carolina

Summary

Service-focused Valet with record of success in coordinating smooth placement and retrieval of customer vehicles. Dedicated to preventing damages and maximizing customer satisfaction by professionally operating cars, trucks and SUVs. Safe and attentive driver with clean history. Customer service professional with experience in providing reliable parking assistance. Proven skill in handling different situations with poise and professionalism. Quickly handles customer service issues, expertly parks cars and maintains safe and secure parking experience for guests.

Overview

2
2
years of professional experience

Work History

Valet

AmeriPark
12.2022 - Current
  • Delivered guest vehicles smoothly and met diverse needs of valet customers.
  • Resolved customer complaints through calm, constructive communication.
  • Provided punctual, polite valet services to uphold professional standards.
  • Maneuvered vehicles into designated areas to maximize parking capacity.
  • Drove varied vehicles, including luxury and sports models, safely and legally.
  • Built positive customer rapport for courteous, friendly and professional service.
  • Helped guests unload and load luggage.
  • Inspected vehicles to verify condition ahead of customer returns.
  • Answered guest's questions about property amenities and services.
  • Located and retrieved vehicles quickly to minimize customer wait times.

Delivery Driver

Papa John's Pizza
02.2022 - 12.2022
  • Completed on-time deliveries by choosing best and most efficient routes.
  • Delivered packages to customer doorsteps and business offices.
  • Maintained upbeat, positive attitude in busy, customer-focused environment.
  • Completed rush deliveries on tight timetables to satisfy customer needs.
  • Read maps, followed oral, and written instructions and used GPS technology to make deliveries.
  • Operated vehicle safely in highly congested areas with no traffic violations.
  • Loaded truck and properly secured items to prevent damage for deliveries.
  • Fostered positive working relationships with regular customers.
  • Answered common customer questions, accepted payments and completed paperwork at delivery and pickup locations.

Barista

Starbucks
07.2021 - 10.2021
  • Pleasantly interacted with customers during hectic periods to promote fun, positive environment.
  • Controlled line and crowd with quick, efficient service.
  • Cleaned counters, machines, utensils, and seating areas daily.
  • Maintained regular and consistent attendance and punctuality.
  • Listened carefully to customer requests and created personalized, delicious beverages, which improved sales.
  • Made and served brand-specific café beverages with focus on speed, quality and consistency.
  • Used POS system to accurately enter orders and process payments.
  • Prepared specialty drinks such as cappuccinos, lattes and mochas.
  • Packaged bagels, muffins and other food items for customer purchase.
  • Minimized spoilage with proper use of first-in-first-out stock procedures.

Education

Associate of Science - Computer And Information Sciences

Sierra College

Bachelor of Science - Computer And Information Sciences

South College
Knoxville, TN
07.2024

High School Diploma -

Horizon Charter School
Lincoln, CA
05.2021

Skills

  • Payment Processing
  • Time Management
  • Attention to Detail
  • Guest Flow Management
  • Team Collaboration
  • Customer Service
  • Punctual and Reliable
  • Guest Assistance

Timeline

Valet

AmeriPark
12.2022 - Current

Delivery Driver

Papa John's Pizza
02.2022 - 12.2022

Barista

Starbucks
07.2021 - 10.2021

Associate of Science - Computer And Information Sciences

Sierra College

Bachelor of Science - Computer And Information Sciences

South College

High School Diploma -

Horizon Charter School

Similar Profiles

CREATE PROFILE
Emanuel Igna