Emanuel Jackson
Houston,TX
Summary
Capable Auto Mechanic with 9-year history of repairing and maintaining vehicles. Troubleshoots and fixes vehicle issues to maintain maximum reliability and functionality. Well-versed in complex mechanical and electronic systems with excellent problem-solving abilities and good eye-hand coordination and manual dexterity. Experienced skilled in efficient diagnosis, repair and replacement of general automotive parts and accessories. Maintains direct interaction with customers and delivers superior service through educating customers on problems and proposed solutions. Good eye-hand coordination and manual dexterity with vast knowledge of complex mechanical and electronic vehicle systems and excellent problem-solving abilities. Driven automotive professional successful at managing parts and replacing components. Good teamwork, communication and problem-solving abilities. Well-versed in engine maintenance, transmission service and body repair. Skilled Labor Worker with strong track record of success in maintenance, repair and general labor. Multitasks and works well in fast-paced, high-volume environments. Flexible work and shift schedule with expertise operating basic hand and power tools. Excellent work performance in individual and team roles combined with superior attendance record. Talented laborer with solid experience, teamwork abilities and understanding of safety. Competent helping teams complete work through effective materials handling, trash removal and equipment operation.
Overview
10
10
years of professional experience
Work History
Telemarketer
Czech Call Center
01.2024 - 03.2024
- Managed a high volume of calls daily while maintaining professionalism and efficiency.
- Answered calls, took messages, and transferred calls to correct individuals.
- Completed daily cold calling and outreach to build sales pipeline.
- Generated new leads through targeted cold calling efforts, expanding the company''s client base.
- Completed daily and weekly sales reporting using assigned tools.
- Informed current and prospective customers of promotions and new or upgraded products.
- Delivered scripted sales pitch to potential customers, adjusting pitch to meet needs of specific individuals and businesses.
- Handled high-volume telemarketing operations with expert use of client management software and computer dialing.
- Answered questions about company offerings with knowledgeable responses about products and services.
- Qualified leads and set up customer appointments for outside sales team.
- Asked pertinent questions to understand customer requirements.
- Followed up with customers to solicit further sales.
- Provided exceptional customer service by actively listening to clients'' concerns and providing appropriate solutions.
- Built relationships with customers using strong persuasion and active listening skills.
- Exceeded personal sales goals regularly, contributing significantly to the success of the team as a whole.
- Made average of 300 outbound and inbound calls per day.
Crew Member
Burger King
08.2023 - 01.2024
- Worked front counter, drive-thru and other areas.
- Took orders, prepared meals, and collected payments.
- Demonstrated strong multitasking abilities, handling multiple orders simultaneously without compromising quality or efficiency.
- Collaborated with team members to complete orders.
- Cleaned and maintained all areas of restaurant to promote clean image.
- Kept food preparation area, equipment, and utensils clean and sanitary.
- Provided excellent customer service by greeting customers and meeting quality expectations.
- Provided exceptional customer service, addressing concerns or issues promptly and professionally.
- Maintained high-quality food preparation standards, adhering to company guidelines for safety and cleanliness.
- Helped maintain a clean and welcoming dining area for customers, boosting overall satisfaction during their visit.
- Became familiar with products to answer questions and make suggestions.
- Addressed guest needs, questions, or concerns to create optimum experience onboard.
- Prepared products following restaurant, health, and safety standards and procedures.
Crew Member
Pizza Huts
02.2021 - 06.2021
- Worked front counter, and other areas.
- Collaborated with team members to complete orders.
- Improved customer satisfaction by providing friendly and efficient service at the register.
- Cleaned and maintained all areas of restaurant to promote clean image.
- Provided excellent customer service by greeting customers and meeting quality expectations.
- Took orders, prepared meals, and collected payments.
- Demonstrated strong multitasking abilities, handling multiple orders simultaneously without compromising quality or efficiency.
- Worked well with teammates and accepted coaching from management team.
- Kept food preparation area, equipment, and utensils clean and sanitary.
- Assisted other team members to achieve goals.
- Maintained high-quality food preparation standards, adhering to company guidelines for safety and cleanliness.
- Helped maintain a clean and welcoming dining area for customers, boosting overall satisfaction during their visit.
- Became familiar with products to answer questions and make suggestions.
- Operated cash register to ring up final bill and process various forms of payment.
- Ensured proper food storage protocols were followed, contributing to improved food safety measures within the establishment.
- Stocked shelves to organize aisles in assigned department.
- Exceeded performance expectations consistently, receiving recognition from supervisors for dedication to job responsibilities.
- Assisted in reducing wait times by efficiently managing customer queues during peak hours.
FC Associate
Amazon
03.2019 - 11.2019
- Followed procedures at all times for personal and team safety.
- Maintained compliance with company safety policies and called violations to attention of management.
- Operated pallet jacks, forklifts and other heavy equipment to transport merchandise throughout facility.
- Maintained clean and organized workspaces, adhering to health and safety regulations while maximizing productivity.
- Loaded and unloaded trucks efficiently using appropriate equipment such as pallet jacks or forklifts when necessary.
- Collaborated effectively with coworkers on initiatives focused on achieving measurable improvements in production quality and workflow.
- Assisted in training new hires, leading to a more knowledgeable and efficient workforce.
- Conducted regular inventory audits to ensure accuracy and minimize discrepancies.
- Evaluated merchandise for irregularities, flaws or damage prior to packing.
- Ensured proper labeling of products to facilitate easy identification during storage or retrieval processes.
- Optimized product placement within the warehouse space according to demand patterns for improved accessibility during peak periods.
- Unloaded deliveries into warehouse and arranged contents in designated storage areas.
- Selected packing materials based on size, quantity and fragility of package contents.
- Reduced order processing time through effective coordination with team members and accurate inventory management.
Construction Worker
Kbl Construction
09.2015 - 01.2016
- Utilized hammers, saws, squares, levels, and fastening devices to complete projects.
- Maintained clean and organized job sites, contributing to a safe working environment for all employees.
- Loaded, unloaded, and moved material to and from storage and production areas.
- Worked independently in fast-paced environment while meeting productivity and quality expectations.
- Gathered and disposed of worksite debris to remove safety hazards.
- Worked with more knowledgeable professionals to grow understanding of principles and construction standards.
- Brought materials and tools from trucks and storage facilities to work site locations and organized for expected needs.
- Completed construction projects on time by adhering to strict deadlines and prioritizing tasks appropriately.
Stocker
Toll Global Logistics
03.2014 - 04.2015
- Unloaded, sorted and stocked merchandise according to store layout and product placement.
- Placed products in correct storage locations to keep stock areas organized and inventory counts accurate.
- Answered customer questions and provided detailed product information.
- Performed inventory control, such as counting, and stocking merchandise.
- Rotated stock correctly to prevent out-of-date products and removed aging items from main shelving to build special promotional displays.
- Maintained effective team member communication.
- Consistently lifted materials weighing as much as 60 pounds.
- Reduced out-of-stock situations with regular monitoring of product levels on sales floor.
- Assisted in conducting accurate physical inventory counts, resulting in improved stock management.
- Contributed to store cleanliness, ensuring aisles were free from clutter and hazards for shopper safety.
- Improved customer satisfaction by promptly locating items and providing product information.
- Optimized workspace organization within the stockroom, making it easier for colleagues to locate items quickly.
- Alternated goods in inventory by observing first-in and first-out approach to keep shelves organized and properly stocked.
Host
Six Flags Magic Mountain
05.2014 - 10.2014
- Handled high-pressure situations with composure, effectively managing large parties or unexpected events during busy shifts.
- Answered customer questions about hours, seating, and menu information.
- Took reservations and to-go orders by phone, answered customer questions, and informed of accurate wait times.
- Enhanced customer satisfaction by promptly greeting and seating guests upon arrival.
- Provided exceptional customer service by attentively listening to guest needs and promptly addressing any concerns or issues.
- Supported servers, food runners, and bussers with keeping dining area ready for every guest.
- Contributed to team success through effective communication and cooperation with coworkers and management.
- Increased restaurant efficiency by maintaining an organized host stand, including menus, reservation logs, and seating charts.
Education
High School Diploma -
Opportunities For Learning
Palmdale, CA05.2014
No Degree - Business Administration And Management
Barstow Community College
Barstow, CA05.2027
Skills
- Customer Service
- Email and Telephone Etiquette
- Customer Engagement
- Inbound and outbound calls
- Fluid Exchanges
- Preventive Maintenance
- Brake Systems
- Parts Replacement
- Vehicle inspections
- Axle Repairs
- Replacing parts
- Drivability Diagnostics
- Air Conditioning
- Filter Replacements
- Engine repair
- Packaging and Labeling
- Picking and Packing
- Self-Motivated and Disciplined
- Cleaning and Organizing
- Heavy Lifting
- Order Picking
- Warehouse Safety
- Loading and unloading
- Clear Communication
- Problem-Solving
- Order Fulfillment
- Pallet Jacks
- Multitasking proficiency
- Effective Time Management
- Team player mentality
- Detail Oriented
- Professional Appearance
- Quick Learner
- Positive Attitude
- Strong Work Ethic
- Multitasking
- Positive Attitude and Energy
- Team Oriented
- Fast-Paced Environment
- Flexible Schedule
- Working Quickly
- Productivity and Efficiency
- Cash Register Operation
- Safe Food Handling
Timeline
Telemarketer
Czech Call Center
01.2024 - 03.2024
Crew Member
Burger King
08.2023 - 01.2024
Crew Member
Pizza Huts
02.2021 - 06.2021
FC Associate
Amazon
03.2019 - 11.2019
Construction Worker
Kbl Construction
09.2015 - 01.2016
Host
Six Flags Magic Mountain
05.2014 - 10.2014
Stocker
Toll Global Logistics
03.2014 - 04.2015
High School Diploma -
Opportunities For Learning
No Degree - Business Administration And Management
Barstow Community College
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