Emanuel Kostakis
Bayside
Summary
Accomplished Manager with a proven track record at Souvlaki Place, enhancing customer satisfaction and optimizing inventory levels. Expert in team leadership and inventory management, I excel in creating efficient, positive work environments and fostering strong vendor relationships. Achieved significant improvements in operational efficiency and customer service management.
Overview
26
26
years of professional experience
Work History
Manager
Souvlaki Place
11.2018 - 01.2025
- Managed and motivated employees to be productive and engaged in work.
- Accomplished multiple tasks within established timeframes.
- Maintained professional, organized, and safe environment for employees and patrons.
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
- Oversaw inventory management, optimizing stock levels, and reducing waste.
- Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
- Managed inventory control, cash control, and store opening and closing procedures.
Manager
Nonas, Pizza
01.2010 - 10.2018
- Maintained professional, organized, and safe environment for employees and patrons.
- Cross-trained existing employees to maximize team agility and performance.
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Oversaw daily cash reconciliations, ensuring accurate financial reporting and minimizing discrepancies.
- Developed strong working relationships with staff, fostering a positive work environment.
- Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
- Generated repeat business through exceptional customer service.
Manager
Fulton Florist
02.1999 - 12.2009
- Managed daily opening and closing of florist shop to prepare for incoming customers and balance payments.
- Prepared potted plants and bouquets based on customer requirements.
- Utilized floral design techniques to craft unique floral arrangements.
- Transported and set up floral arrangements for large-scale functions, comprising weddings, funerals, and banquets.
- Maintained fresh inventory through proper rotation, storage, and display methods.
- Established a successful wedding consultation service by understanding couples'' needs and delivering exceptional results.
- Managed inventory and supply orders, ensuring optimal stock levels for efficient business operations.
- Developed strong relationships with vendors, securing the best quality products at competitive prices.
Education
High School Diploma -
Bayside High School
Bayside, NYSkills
- Customer service
- Team leadership
- Time management
- Decision-making
- Shift scheduling
- Schedule preparation
- Inventory management
- Customer relations
- Multitasking and organization
- Store operations
- Customer service management
- Friendly and positive
Languages
Greek
Full Professional
Timeline
Manager
Souvlaki Place
11.2018 - 01.2025
Manager
Nonas, Pizza
01.2010 - 10.2018
Manager
Fulton Florist
02.1999 - 12.2009
High School Diploma -
Bayside High School
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