Emanuel Martin
Grand Rapids,MI
Summary
Results-driven professional with a proven track record in customer support and sales. Demonstrates strong organizational skills and effective prioritization to manage multiple tasks efficiently. Expertise in problem solving, time management, and delivering exceptional service. Committed to achieving team objectives and enhancing overall performance.
Overview
12
12
years of professional experience
1
1
Certification
Work History
Refuse Collection Operator
City Of Grand Rapids
Grand Rapids, Michigan
05.2025 - Current
- Monitored equipment performance to ensure safety and functionality standards.
- Operated refuse collection vehicles following safety protocols and local regulations.
- Communicated effectively with residents regarding collection schedules and procedures.
- Collaborated with team members to streamline collection routes and maximize efficiency.
- Educated community members on recycling practices and waste reduction initiatives.
Public Service Aide
City Of Grand Rapids
Grand Rapids, Michigan
06.2023 - 05.2025
- Managed public inquiries while resolving issues linked to services provided.
- Guaranteed compliance with relevant laws, regulations, and codes of conduct.
- Conducted training for new staff on sanitation practices and safety measures.
- Supported team efforts to enhance efficiency in sanitation processes.
- Operated garbage-collection trucks, utilizing mechanisms for efficient management of refuse and recycle receptacles.
311 Customer Service Representative
City Of Grand Rapids
Grand Rapids, Michigan
07.2022 - 06.2023
- Tracked service requests from initiation to resolution.
- Facilitated integration of departmental operations for streamlined citizen access to city services.
- Provided training and support on effective CRM system usage for team members.
- Managed customer accounts and processed orders using CRM software systems.
- Resolved complaints through problem identification and solution implementation.
- Ensured accuracy of CRM database by regularly updating customer information.
- Trained new employees on company policies and customer service protocols.
Communications Installation Technician
Comcast
08.2017 - 07.2022
- Test repaired, newly installed, or updated equipment to ensure that it functions properly and conforms to specifications, using test equipment and observation
- Drive crew trucks to and from work areas
- Demonstrate equipment to customers and explain how it is to be used, and respond to any inquiries or complaints
- Request support from technical service centers when on-site procedures fail to solve installation or maintenance problems
- Climb poles and ladders, and enter areas such as crawl spaces and cable vaults, in order to install, maintain, or inspect equipment
- Collaborate with other workers to locate and correct malfunctions.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
Meter Technician II
Corix Utilities
04.2016 - 08.2017
- Install electrical and gas smart meter modules while taking into account the proper safety procedures
- Read single phase electric, or gas consumption meters and enter data in hand-held computers
- Walk or drive vehicles along established routes to take readings of meter dials
- Inspect meters for unauthorized connections, defects, and damage such as broken seals
- Report to supervisors any problems such as meter irregularities, damaged equipment, or impediments to meter access, including dogs
- Answer customers' questions about services and charges, or direct them to customer service centers.
T-Mobile Account Field Manager
Marketsource
04.2015 - 04.2016
- Plan, develop, and provide training and staff development programs, using knowledge of the effectiveness of methods such as classroom training, demonstrations, on-the-job training, meetings, conferences, and workshops
- Conduct carrier orientation sessions and arrange on-the-job training for new hires
- Monitored personnel performance to identify opportunities for improvement and develop solutions to productivity issues.
- Grew sales and boosted profits, applying proactive management strategies and enhancing sales training.
Store Manager
Sprint by Universal Wireless
10.2014 - 04.2015
- Managed inventory control, cash control and store opening and closing procedures.
- Leveraged employee referrals, direct sourcing, Internet applications and recruitment agencies to source candidates for positions.
- Sourced and screened candidates for sales roles and worked with district managers to coordinate interviews, offers and onboarding.
- Onboarded new employees with training and new hire documentation.
- Maintained relationships with customers and found new ones by identifying needs and offering appropriate services.
- Exceeded sales goals and accomplished business objectives by inspiring staff and promoting target products.
Personal Banker
Huntington National Bank
10.2013 - 10.2014
- Conducted detailed financial reviews for business clients to sell appropriate products to fit clients needs.
- Solved customer challenges by offering relevant products or services.
- Used consultative sales process and financial needs assessment to build customer profiles and create customized solutions.
- Collaborated across departments to process investment, mortgage and insurance documentation.
- Connected regularly with existing customer base to cross-sell available products and developed presentations to engage potential customers in bank offerings.
Education
Certificate of Technical Studies - Logistics And Supply Chain Management
Grand Rapids Community College
Grand Rapids, MI08-2025
Associate of Arts - General Studies
Grand Rapids Community College
Grand Rapids, MI04.2022
Skills
- Multitasking and Prioritization
- Responding to Difficult Customers
- De-escalation Techniques
- Efficient and Detail-Oriented
- Understanding Customer Needs
- Creative Problem Solving
- Training Development and Execution
- Supply chain management
- Customer service
- Problem solving
- Data entry
Certification
- CDL Class A License
Accomplishments
- ACE Award for exceptional Customer Service
Timeline
Refuse Collection Operator
City Of Grand Rapids
05.2025 - Current
Public Service Aide
City Of Grand Rapids
06.2023 - 05.2025
311 Customer Service Representative
City Of Grand Rapids
07.2022 - 06.2023
Communications Installation Technician
Comcast
08.2017 - 07.2022
Meter Technician II
Corix Utilities
04.2016 - 08.2017
T-Mobile Account Field Manager
Marketsource
04.2015 - 04.2016
Store Manager
Sprint by Universal Wireless
10.2014 - 04.2015
Personal Banker
Huntington National Bank
10.2013 - 10.2014
Certificate of Technical Studies - Logistics And Supply Chain Management
Grand Rapids Community College
Associate of Arts - General Studies
Grand Rapids Community College
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