Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
14
14
years of professional experience
Work History
Manager of Operations
Pros Fix Appliances
02.2016 - Current
Established positive and effective communication among unit staff and organization leadership, reducing miscommunications, and missed deadlines.
Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
Trained and guided team members to maintain high productivity and performance metrics.
Service Advisor
Bert's Garage Hollywood
05.2010 - 09.2015
Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
Investigated and resolved customer concerns related to vehicle service drop-offs and pick-ups, ensuring smooth operations and high customer satisfaction.
Collaborated effectively with colleagues in both the parts department and other areas of the business, fostering a supportive team atmosphere focused on achieving common goals.
Education
High School Diploma -
Glendale High School
1440 E Broadway, Glendale, CA 91205
06-2010
Skills
Schedule Management
Logistics Management
Customer Service
Team Leadership
Staff Management
Problem-Solving
Timeline
Manager of Operations
Pros Fix Appliances
02.2016 - Current
Service Advisor
Bert's Garage Hollywood
05.2010 - 09.2015
High School Diploma -
Glendale High School
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