Emanuel Morales
Muleshoe
Summary
Dynamic and bilingual professional with extensive experience in healthcare settings, including Mental Health Resources. Proven ability to enhance patient experiences through exceptional customer service and effective communication. Proficient in medical billing and electronic health records, ensuring accurate documentation and efficient operations. Committed to maintaining a safe and supportive environment for all clients.
Overview
5
5
years of professional experience
2
2
Certifications
Work History
Support Staff
Mental Health Resources
Clovis
06.2025 - Current
- Managed front desk operations and ensured smooth guest check-in and check-out processes.
- Maintained a safe and supportive environment for all clients in care settings.
- Maintained accurate records of client interactions using an electronic health record system.
- Assisted in maintaining accurate patient records and documentation.
- Managed patient scheduling and appointment confirmations efficiently.
Resident Assistant
Mission Senior Living
Clovis
11.2024 - 01.2025
- Assists with activities of daily living, environmental orientation, vital signs, simple treatments, and other care.
- Escorts residents to and from dining room while encouraging residents to find their own way.
- Assist with serving meals and dining room duties as instructed.
- Provides laundry and housekeeping services to residents as assigned.
- Documents care given.
- Maintains clean, neat, comfortable, safe environment for residents, staff, and visitors including housekeeping duties as assigned.
- Reports deficiencies observed in resident apartments clothing/linen and community in general.
- Observes any changes in resident physical or mental status and communicates to the administrator or resident assistant supervisor.
- Relieves at front desk, providing constant coverage for call and alarm system, as well as clerical and secretarial support as requested.
- Assures door is alarmed at all times.
Patient Care Technician
TOTAL RENAL CARE INC
San Antonio
07.2024 - 08.2024
- Assembling the dialysis machine.
- Maintaining a sterile treatment environment.
- Ensuring dialysis machines work properly before treatment begins.
- Observing patients during treatment to monitor for signs of medical emergencies.
- Making alterations to treatment to maintain safe application.
- Working with nurses and doctors to administer the correct treatment for each individual.
- Explaining the dialysis process to patients and their families.
- Teaching patients about additional health care to enhance positive dialysis results.
- Prep patients and give local anesthesia.
- Create written reports on patient progress for doctors.
Registrar
Plains Regional Medical Center
Clovis
02.2023 - 05.2024
- Coordinates the encounter or episode process for our patients and consumers by performing activities related to patient registration.
- Accuracy of data capture to reduce denials is paramount.
- Secure financial payment at time of service including co-insurance, copayments, residual balances, self-pay and deductible monies due.
- Illustrate insurance contract requirement knowledge and use of tools to respond to provider network questions.
- Explain documents which require patient or representative signatures.
- Use on-line tools to validate eligibility of coverage for presenting patients.
- Provides comfort rounding and communicates delays with exceptional patient experience tools.
- Begin training on Kiosk usage where applicable.
- Other duties as assigned.
Medical Office Assistant
Farwell Family Healthcare
Farwell
10.2020 - 09.2022
- Scheduled, rescheduled and cancelled appointments for medical patients.
- Welcomed patients and visitors per day via telephone and in person.
- Maintained patient databases and updated information in alignment with HIPAA protocols.
- Worked on prior authorizations and verified insurance information with various insurance companies.
- Organized paperwork such as charts and reports for office and patient needs.
- Used Elation EHR to schedule appointments for doctor visits and procedures.
- Adhered to strict HIPAA guidelines to protect patient privacy.
- Received, recorded and filed medical payments by check, cash and credit card.
- Supported office staff and operational requirements with administrative tasks.
Education
Bachelor of Science - Emergency Management
Columbia Southern University
Orange Beach, AL11-2027
Muleshoe High School -
Muleshoe High School
Muleshoe, TX05.2014
Skills
- Computer skills
- Customer service
- Front desk
- Hospitality
- Microsoft office
- Communication skills
- Bilingual
- CPT Coding
- Epic
- Medical Office Experience
- Medical Terminology
- Medical Billing
Certification
CPR
Volunteer Experience
Volunteer for North Plains Red Cross Disaster Action Team and Mass Care Sheltering.
Languages
- Spanish; Castilian
- Portuguese
Timeline
Support Staff
Mental Health Resources
06.2025 - Current
Resident Assistant
Mission Senior Living
11.2024 - 01.2025
Patient Care Technician
TOTAL RENAL CARE INC
07.2024 - 08.2024
Registrar
Plains Regional Medical Center
02.2023 - 05.2024
Medical Office Assistant
Farwell Family Healthcare
10.2020 - 09.2022
Bachelor of Science - Emergency Management
Columbia Southern University
Muleshoe High School -
Muleshoe High School