Imgrid Rivas

Customer Service:

• Processed and invoiced client submitted orders. ( Microsoft Dynamics GP )
• Entered items and case information into internal system to generate invoices.
• Assisted client's with requests such as pricing approvals & order's corrections.
• Maintained constant client correspondence via telephone, in person or email. ( Microsoft Outlook)
• Processed returned inventory to the correct departments.
• Sought various approvals & confirmation from upper management.
• Used available internal resources as well as multiple systems to execute searches & pull data to better assist the client process.
• Maintained a timely & organized environment to ensure workload was completed by the end of the day.
• Helped to maintain the internal inbox and distribute orders evenly amongst the team.
• Managed medium call volumes while providing customer support and maintaining professional composure.

Lead:

• Lead of a team of 4 members
• Assigned incoming requests throughout the team,
• Delegated roles and responsibilities using self-created schedules.
• Routinely pulled reports to check and discuss team's progress.
• Ran reports of active consigned trays to accurately execute client's loaner request.
• Sought multiple approvals from upper management via phone and email.
• Monitored loaner tray deadlines and late fee's.
• Executed late fees and commission deductions when necessary.
• Maintained adequate inventory.
• Created step by step guidelines for training purposes.
• Maintained constant communication with various departments to ensure trays were ready for the next surgery.
• Point person for email assistance and decisions.
• Reported back to the team via email or microsoft teams of any changes.
• Provided reports of current inventory in clients distribution and turns for additional inventory requests.

• Assisted customers by answering questions and responding to inquiries.
• Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
• Processed client's car insurance payments.
• Assisted with car policy changes. (exp: adding/removing a car or driver)

• Attended events held by commissioner Reyes in district 4. (food drives etc)
• Inserted information into excel.
• Scanned papers into one drive folder.
• Answered constituent's phone calls.
• Attended thursday's meetings open to the public for any changes needed within the city.
• Assisted in events preparations.