Summary
Overview
Work History
Education
Skills
Certification
Personal Information
Timeline
Generic

Emanuel Raby

Phoenix,AZ

Summary

Hardworking highly motivated individual coupled with twenty years working experience, focused on completing work quickly to consistently exceed targets. Reliable team member accustomed to taking on challenging tasks, dedicated to business success. A service and safety-oriented individual with superb communication, problem solving, and customer service skills.

Overview

19
19
years of professional experience
1
1
Certification

Work History

Quality Operations Technician/ Emergency response Functional Leader

PROCTER & GAMBLE
Phoenix, AZ
03.2021 - 01.2024
  • Responsible for following and promoting Good Manufacturing Practices (GMP) and FDA requirements, collecting production samples for evaluation by the lab, preparing, reviewing, and approving documentation, documentation practices as well as revisions
  • Analyze and resolve work problems, and/or assist coworkers in solving work problems while reporting problems with quality, processes, equipment, and materials to Production Supervisor
  • Partners with operations to ensure daily safety plans are fully implemented and provides continuous improvement coaching to Risk Prediction/JSA quality and conduct paired leadership Behavioral Observation System / Ongoing Feedback System safety walks
  • Responds to Emergency situations in a prompt and professional manner
  • Conducts investigations after emergency situations to determine root cause and future prevention strategies
  • Perform various duties daily as requested and with minimal supervision
  • Collaborate with production supervisors and assembly workers to foster consistent adherence to uniform quality standards and preservation of raw materials
  • Ensure the quality of an in-process product is designed to industry specifications

Customer Service Representative

AT&T Wireless
10.2019 - 09.2021
  • Responsible for planning and leading disaster response activities, training, and preparing emergency plans and procedures
  • Plan and direct disaster response or crisis management activities, provide disaster preparedness training, and prepare emergency plans and procedures for disasters
  • Directed occupants safely out of buildings to prevent injuries and loss of life
  • Kept team equipment and personal gear in good working order to meet firefighting needs
  • Controlled flames with high-pressure hoses connected to the team's pump truck or directly to the public water supply
  • Located and eliminated hot spots with potential to restart fires
  • Stayed in constant communication with fire dispatchers for effective coordination of firefighters and supplies
  • Dressed in equipment such as fire-resistant clothing and breathing apparatus
  • Wrote detailed and accurate reports for each fire incident, emergency response, or building inspection
  • Kept equipment, facilities, and tools in excellent condition to stay ready for firefighting activities
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
  • Responded to customer requests for products, services, and company information.
  • Developed strong product knowledge to provide informed recommendations based on individual customer needs.
  • Exceeded performance metrics consistently, earning recognition as a top performer within the team.
  • Addressed customer inquiries to ensure satisfaction and foster positive service experience.

Professional Fire Fighter

CITY OF BATON ROUGE FIRE DEPARTMENT
11.2011 - 10.2019
  • Possess exceptional quick-thinking and calm attitude during high-pressure situations
  • Proven track record of collaborating with team members to suppress an array of fire levels that minimize escalations
  • Assessed emergency conditions and responded quickly to contain fires, assist victims, and ensure community safety
  • Inspected firefighting equipment and hydrants, performing minor maintenance repairs that minimized malfunctions
  • Administer medical care to injured people, providing CPR, first aid, and other emergency responses
  • Trained on operating trucks, hoses, and other equipment to offer top-notch support
  • Educated school-age children and parents about fire safety to help prevent injuries and loss of life
  • Educated public in forest fire risks and prevention strategies
  • Administered emergency aid including wound care and CPR to individuals injured in fires
  • Kept team equipment and personal gear in good working order to meet firefighting needs

Customer Service Representative

Best Buy
01.2005 - 10.2011

• Built quality relationships to inspire and assist customers in exploring technological possibilities.

• Efficiently handled sales orders, returns, exchanges, and other customer transactions.

• Maintained up-to-date knowledge of technology products and services to effectively address customer inquiries.

• Assisted in achieving team and individual sales goals by promoting products and services.

• Ensured the store environment was organized and prepared to serve customers effectively.

Education

Firefighter and Emergency Responder Certification - Fire Inspector I

Louisiana state university
Baton Rouge, LA
03.2013

Firefighter and Emergency Responder Certification - Fire Apparatus Driver/Operator

Louisiana state university
Baton Rouge, LA
05.2012

Firefighter and Emergency Responder Certification - Firefighter I

Louisiana state university
Baton Rouge, LA
04.2012

Firefighter and Emergency Responder Certification - Firefighter II

Louisiana state university
Baton Rouge, LA
04.2012

Firefighter and Emergency Responder Certification - Hazardous Materials/WMD Awareness

Louisiana state university
Baton Rouge, LA
03.2012

Firefighter and Emergency Responder Certification - Hazardous Materials/WMD Operations

Louisiana state university
Baton Rouge, LA
03.2012

Skills

Strong communication and interpersonal skills

Active listening and empathy

Problem-solving and critical thinking

Patience and emotional intelligence

Conflict resolution and de-escalation techniques

Adaptability and flexibility in dynamic situations

Time management and organizational skills

Multitasking in fast-paced environments

Technical proficiency with customer management software

Product knowledge and ability to explain features/services

Positive attitude and professional demeanor

Ability to handle stress and remain calm under pressure

Attention to detail and accuracy

Teamwork and collaboration skills

Commitment to delivering exceptional customer experiences

Certification

  • Firefighter and Emergency Responder Certification, Hazardous Materials/WMD Awareness, 03/12, Louisiana State University, Baton Rouge, LA
  • Firefighter and Emergency Responder Certification, Hazardous Materials/WMD Operations, 03/12, Louisiana State University, Baton Rouge, LA
  • Firefighter and Emergency Responder Certification, Firefighter I, 04/12, Louisiana State University, Baton Rouge, LA
  • Firefighter and Emergency Responder Certification, Firefighter II, 04/12, Louisiana State University, Baton Rouge, LA
  • Firefighter and Emergency Responder Certification, Fire Apparatus Driver/Operator, 05/12, Louisiana State University, Baton Rouge, LA
  • Firefighter and Emergency Responder Certification, Fire Inspector I, 03/13, Louisiana State University, Baton Rouge, LA

Personal Information

Title: Emergency Professional

Timeline

Quality Operations Technician/ Emergency response Functional Leader

PROCTER & GAMBLE
03.2021 - 01.2024

Customer Service Representative

AT&T Wireless
10.2019 - 09.2021

Professional Fire Fighter

CITY OF BATON ROUGE FIRE DEPARTMENT
11.2011 - 10.2019

Customer Service Representative

Best Buy
01.2005 - 10.2011

Firefighter and Emergency Responder Certification - Fire Inspector I

Louisiana state university

Firefighter and Emergency Responder Certification - Fire Apparatus Driver/Operator

Louisiana state university

Firefighter and Emergency Responder Certification - Firefighter I

Louisiana state university

Firefighter and Emergency Responder Certification - Firefighter II

Louisiana state university

Firefighter and Emergency Responder Certification - Hazardous Materials/WMD Awareness

Louisiana state university

Firefighter and Emergency Responder Certification - Hazardous Materials/WMD Operations

Louisiana state university
Emanuel Raby