Summary
Overview
Work History
Education
Skills
Accomplishments
Certification
Customer Service Years
Personal Information
Languages
Timeline
Generic

Emanuel Santana

Knightdale,NC

Summary

A dedicated, persistent and efficient person with over 5 years of customer service experience. Reliable and punctual labor professional with strong work ethic and a respectful and straightforward manner of communication, with a positive attitude. Keeps an open mind when listening to criticism from superiors and workmates. Enjoys helping others and work together in a team to accomplish a goal. Willing to learn new skills and using them to achieve in life goals. Organized and skilled in using warehouse management software and tracking system.

Overview

5
5
years of professional experience
1
1
Certification

Work History

Interim Process Assistant

Amazon Warehouse
11.2023 - Current


Assisting Area Manager with DSP loadout cycle, Ensured compliance with safety regulations by conducting thorough vehicle audits and addressing potential hazards promptly with each DSP. While assisting DA's load up their vans and problem solve any barriers they are facing with their packages by using station command. Track DA's with packages while on the road, while having current updates throughout the day if DA's are facing any barriers on the road and present them to Area Manager, Complete station walk and finding left behind packages and flex returns packages, problem solve them and routing through CO into excel files to be processed to flex drivers. While assisting other Process Assistant with flex dispatch, checking in drivers and problem solve any issue they are facing with customers packages. While support, mentor and motivate newly AA's.

Warehouse Associate

Amazon
06.2023 - Current

Assist in processing inbound packages by inducting, picking, water-spidering and problem solve. Collaborated with AA's to achieve daily targets and complete tasks efficiently. While maintained a safe working environment by adhering to safety protocols and guidelines. While Efficiently handled returned packages according to company policies, ensuring proper documentation, inspection or disposal as needed.

Supply Clerk

U.S. Marine Corps Reserve
03.2019 - 01.2022

Responsible for all the inventory and supply in warehouses, including receiving, inspecting, locating, storing, rotating, safekeeping, issuing, preparing, shipping, material return and disposal of supplies and equipment. While being responsible for the welfare and safety of newly marines. Improved warehouse organization, resulting in easier access to supplies and reduced time spent locating items.

Asset Protection Specialist

Hill-Rom
05.2019 - 05.2021

The primary duties of a Medical Equipment Inventory Handler include a high level of customer service to our patients and clients, in addition to picking up and delivering medical equipment in a hospital environment. while being responsible for cleaning and sanitizing medical equipment, while using a PC computer to track medical equipment throughout the facility. Improved storage safety by conducting regular risk assessments and addressing potential hazards promptly.

Education

High school diploma -

Knightdale High School
06.2018

Skills

  • Military experience (4 years)
  • CPR (2 years)
  • Microsoft Excel (3 years)
  • Customer service
  • Critical thinking
  • Problem solving
  • Time Management
  • Performance Metrics

Accomplishments

The Knights Leadership Award

- Demonstrating exceptional leadership while serving as the class leader for the fourth period JROTC Let 1, The Knights Battalion and the 4th JROTC Brigade. 05/05/2017

Certification

  • Secret Clearance
  • BLS, AED and First Aid (2021- current)
  • Inventory Management Basic course (2019)

Customer Service Years

5 years

Personal Information

  • Military Service Branch: United States Marine Corps
  • Military Service Rank: E-3

Languages

English
Native or Bilingual
Spanish
Native or Bilingual

Timeline

Interim Process Assistant

Amazon Warehouse
11.2023 - Current

Warehouse Associate

Amazon
06.2023 - Current

Asset Protection Specialist

Hill-Rom
05.2019 - 05.2021

Supply Clerk

U.S. Marine Corps Reserve
03.2019 - 01.2022

High school diploma -

Knightdale High School
Emanuel Santana