Emanuel Smith
Miami
Summary
Results-driven business consultant committed to continuous growth in sales revenue, customer adoption, and customer retention with the goal of growing within an organization.
Overview
10
10
years of professional experience
1
1
Certification
Work History
Account Manager/Sales Lead
Engage
06.2020 - Current
- Company Overview: Custom website, e-commerce, and web hosting platform (Engageyourbiz.com)
- Responsible for sales, customer adoption, and contract renewals
- Drove Sales and Customer Adoption/Retention by applying principles of the 'Challenger Sale' and 'Lean Startup.'
- FY 2022 - Current: Achieved 109% of plan on a goal of $126k, resulting in $137k in new business
- Managed a book of 80 clients with an annual recurring revenue (AAR) value of $300k
- FY 2021 - 2022: Championed customer-requested product feature 'email hosting,' reducing churn from an expected 40% to 5%
- Achieved 120% of plan on a goal of $220k, resulting in $264k in new business
- Managed a book of 80 clients with a $300k AAR value, exceeding penetration expectations by 110% and delivering $245k of renewal revenue
- FY June 2020 - December 2021: Achieved 107% of plan on a goal of $90k, resulting in $96k in revenue
- Custom website, e-commerce, and web hosting platform (Engageyourbiz.com)
Consultant
Smith and Thomas Funeral Home
11.2023 - 01.2024
- Educated and trained employees on advance planning and aftercare best practices
- Leveraged SWOT Analysis and Marketing Analysis to help owners and staff understand that 2nd-degree connections account for 75% of foot traffic, enabling a significant increase in market share
- Strategically targeted the 75% demographic, resulting in a tripling of advance planning revenue to $125k within seven months
- Collaborated with leadership to evaluate business strategies and enhance service offerings
- Assisted in transitioning operations to a new software platform
Account Manager
ADP
08.2017 - 06.2020
- Managed 42 CPA firms as a trusted advisor, generating $95k in new business
- Performed Quarterly Business Reviews (QBRs) to educate CPA firms on emerging industry trends, new products, and services to increase engagement
- Managed a book of clients for cross-sells and upsells
- Upsold four Professional Employer Organizations (PEOs), ranking #1 in the Midwest region and generating $194k in revenue
- Achieved 179% YTD sales, ranking #1 out of a team of nine
Software Sales Executive
Solarwinds Inc.
09.2016 - 05.2017
- Sold network management software to mid-market clients
Sr. Technology Account Executive - IT Reseller
Zones Inc.
08.2014 - 09.2016
- Managed 242 public sector accounts, delivering $750k in new revenue
Education
Bachelor of Science - Marketing
Northern Illinois University
DeKalb, ILAssociate of Applied Science - Mortuary Science
Des Moines Area Community College (DMACC)
01.2024
Skills
- Account development
- Market forecasting
- Acquiring new customers
- Lead prospecting
- Lead generation
Certification
Product Management Certification, Product School, 04/01/22, 07/31/22
Timeline
Consultant
Smith and Thomas Funeral Home
11.2023 - 01.2024
Account Manager/Sales Lead
Engage
06.2020 - Current
Account Manager
ADP
08.2017 - 06.2020
Software Sales Executive
Solarwinds Inc.
09.2016 - 05.2017
Sr. Technology Account Executive - IT Reseller
Zones Inc.
08.2014 - 09.2016
Associate of Applied Science - Mortuary Science
Des Moines Area Community College (DMACC)
Bachelor of Science - Marketing
Northern Illinois University
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