EMANUEL SOHAM-MILLER
SAINT LOUIS,MO
Summary
Experienced Veteran and versatile professional with a proven track record in analyzing complex information, providing customer satisfaction, and ensuring regulatory compliance. Recognized for exceptional teamwork and adaptability, while consistently delivering results in high-pressure settings. Proficient in customer communication, conflict resolution, and strategic decision-making, adept at navigating diverse challenges with finesse.
Overview
16
16
years of professional experience
1
1
Certification
9
9
years of post-secondary education
Work History
Financial Claims Adjuster
WiseF&I LLC
04.2024 - Current
- Investigate, evaluate, and settle claims with minimal supervisory involvement.
- Exercise appropriate judgement and decision making to determine the appropriate settlement on each claim.
- Achieved high customer satisfaction ratings by providing clear and timely communication with various contract holders, lenders, other insurance organizations, and repair technicians that swiftly move a claim to conclusion.
- Prepared summaries of damage, payments, and policy coverage.
- Evaluated coverage accurately by interpreting complex insurance policies and applying them to specific claim scenarios.
- Improved claim resolution times by efficiently managing a caseload of 200+ claims per month.
- Maintained compliance with state regulatory requirements through meticulous documentation and adherence to company policies.
- Conducted day-to-day administrative tasks to maintain information files and process paperwork.
- Analyzed information gathered by investigation and reported findings and recommendations.
- Read over insurance policies to ascertain levels of coverage and determine whether claims would receive approvals or denials.
Commercial Lines Claims Adjuster
Progressive Insurance, Inc.
08.2022 - 12.2023
- Investigate, evaluate, negotiate, and resolve moderate to high complexity and exposure injury claims, including attorney-represented claims and litigation features.
- Communicate verbally and in correspondence with claimants, police officers, medical professionals, witnesses, insureds, agents/brokers, attorneys, and experts to compile and analyze information to determine coverage, liability and total value of a claim.
- Operate with high authority limits with the majority of inventory consisting of (but not limited to) moderate to high complexity claims involving multiple vehicles, pedestrians, complex coverage, uninsured/underinsured, multiple competing claims, potential extra-contractual, litigation and/or significant injuries.
- Answered customer questions regarding deductibles.
- Verified insurance claims and determined fair amount for settlement.
Online Grocery Department Manager
Wal-Mart, Inc.
07.2020 - 04.2022
- Ensure economical and customer centered operations of the organization, allowing Senior Leadership the opportunity to focus on other key areas of the business process.
- Drive an increase in overall matrices for assigned department area through a direct servant leadership model.
- Provide expedient supervisory leadership and guidance to store associates by attentively listening and taking appropriate actions towards associate’s needs and concerns.
- Effective development of assigned department area through hiring, teaching, training, and engagement of promotable candidates.
- Drive financial increase through scheduling talent according to the provided forecasting resources.
- Create solutions to customer needs efficiently and expediently, in accordance with the organization’s policies and procedures.
- Analyze, retain, and grow customer base through training geared at genuine concern for the customer, while upholding organization’s policies, procedures, and expectations.
- Utilized analytical tools such as planograms and endcap displays in order to maximize shelf space efficiency while optimizing visual appeal for customers.
- Improved customer satisfaction by implementing efficient product merchandising strategies.
Financial Relationship Consultant
Regions Bank
02.2018 - 09.2020
- Provided direct and immediate financial planning and management counseling to an average of 160 members weekly.
- Completed 55 plus weekly Business to Customer outbound interactions to increase community awareness and deepen branch customer base.
- Manage and analyze member accounts in adherence to the FDIC, FCRA and Fair American Banks Association Act.
- Resolve customer issues and provide guidance to alleviate escalation.
- Develop and manage business to business relationships to expand the 'Regions at Work' program in the community.
- Educated members and potential members on available loan products & submitted application, as necessary.
- Utilize 'best practices' to ensure branch expectations are met, while meeting customer needs.
- Manage risk through adherence to policies and procedures and demonstrate sound judgement and heightened scrutiny.
- Provided guidance on insurance planning strategies that resulted in significant savings for high-net-worth individuals.
Manager of Operations and Training
United States Marine Corps
03.2013 - 10.2017
- Lead and Supervise 6 direct reports in the professional comprehensive training & development of over 350 military & civilian personnel.
- Oversee proper management of financial resources in accordance with Department of Defense policies and procedures.
- Provided Quality Assurance assessment and management for training/development of Aeronautically Certified Military Personnel while adhering to Department of Defense and Marine Corps compliance guidelines.
- Maintained workforce management systems necessary for automated scheduling, training, resource and operational risk management, and real-time tracking and monitoring of 44 mission critical departments.
- Managed cross-functional teams for successful project completion and timely delivery.
- Collaborated with other department heads to align organizational goals and maximize efficiency across all departments.
Supervisor of Communications Systems and Maintenance
United States Marine Corps
06.2009 - 03.2013
- Supervised & provided training and counseling to 3 direct reports on proper systems maintenance & operations.
- Constructed, operated, and maintained at least 3 communication networks providing real-time connectivity for secure communications.
- Managed the maintenance & operation of $75 Million dollars of secure communication equipment used for global operations.
- Oversaw daily operations of the department, ensuring smooth workflow and timely completion of tasks.
- Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
- Developed staff skills through targeted training programs, resulting in improved performance and career growth opportunities.
- Demonstrated commitment to the organization''s core values, leading by example and fostering a culture of excellence.
- Achieved significant improvements in operational efficiency, introducing and enforcing quality control measures.
Education
Master of Science - Graduate Student
Liberty University
Lynchburg, VA 08.2024 - 12.2026
High School Diploma -
Charlotte High School
Punta Gorda, FL 08.2000 - 06.2004
Bachelor of Science - Psychology, Clinical Mental Health
Liberty University
Lynchburg, VA 08.2014 - 05.2017
Skills
- Purposeful resource allocation
- Team-oriented leadership
- Microsoft Office Platform
- Resilience and Ingenuity
- Senior Project/Team Leader
- Training and Development Manager
- Mentorship and Counseling
- Organization/Operational Leadership
- Caseload management
- Analytical decision-making
- Ethical judgment
- Multitasking and organization
- Analytical reasoning
- Accident scene investigations
- Regulatory compliance
- Policy interpretation
- Settlement negotiation
- Best practices implementation
- Repair services coordination
- Claims investigations
- Liability assessment
- Advanced oral and written communication skills
- Claims file documentation
- Highly motivated
- Empathy and patience
- Claims investigation
- Customer service
Certification
- Multi Line Claims Adjuster License, Active
- Trainer & Information Management Systems Manager, United States Marine Corps, Japan, 2016
- SharePoint Site Manager, Department of the Navy, California, 2014
- Personnel Management, Department of the Navy, California, 2010, 2014
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Work Preference
Work Type
Full TimeWork Location
On-SiteRemoteHybridImportant To Me
Career advancementWork-life balanceCompany CultureTimeline
Master of Science - Graduate Student
Liberty University
08.2024 - 12.2026
Financial Claims Adjuster
WiseF&I LLC
04.2024 - Current
Commercial Lines Claims Adjuster
Progressive Insurance, Inc.
08.2022 - 12.2023
Online Grocery Department Manager
Wal-Mart, Inc.
07.2020 - 04.2022
Financial Relationship Consultant
Regions Bank
02.2018 - 09.2020
Bachelor of Science - Psychology, Clinical Mental Health
Liberty University
08.2014 - 05.2017
Manager of Operations and Training
United States Marine Corps
03.2013 - 10.2017
Supervisor of Communications Systems and Maintenance
United States Marine Corps
06.2009 - 03.2013
High School Diploma -
Charlotte High School
08.2000 - 06.2004
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