Emanuel Terrell

With a background in insurance sales, extensive customer service experience, video editing skills, and a solid foundation in basic PC troubleshooting, I am eager to transition into the IT field and believe my diverse skill set makes me a strong candidate for this role. In my previous role as an insurance agent at Allstate, I developed strong customer service skills, regularly interacting with clients to understand their needs and provide tailored solutions. This experience has honed my ability to communicate effectively, remain patient under pressure, and resolve issues efficiently—all crucial qualities for a PC Technician. Additionally, I possess video editing skills acquired through various freelance projects. This experience has familiarized me with different software tools and has cultivated a keen eye for detail, problem-solving abilities, and a methodical approach to tasks—traits that are directly applicable to troubleshooting and repairing PCs. My technical skills extend to basic PC troubleshooting and maintenance, which I have developed through personal projects and assisting friends and family. I am comfortable performing tasks such as diagnosing hardware and software issues, performing system updates, installing software, and replacing faulty components. My hands-on experience, combined with a strong willingness to learn and adapt, equips me to handle the responsibilities of an entry-level PC Technician effectively.