Emanuel Williams
CONVERSE,TX
Summary
Dynamic Operations Manager with extensive experience, excelling in team leadership and strategic decision-making. Proven ability to enhance operational efficiency and ensure compliance, leveraging excellent communication and organizational skills. Recognized for implementing best practices that significantly improved service quality and client satisfaction.
Overview
38
38
years of professional experience
Work History
Operations Manager
Leidos/QTC Health Services
San Anto, TX
11.2015 - 05.2025
- Managed professional teams by delegating tasks and responsibilities effectively.
- Conducted performance evaluations, hiring, and terminations for team members.
- Monitored team quality and efficiency while addressing training needs.
- Developed budgets, policies, and short-term resource plans.
- Resolved complex issues with significant departmental impact.
- Applied in-depth knowledge to integrate sub-function areas within the overall function.
- Provided evaluative judgment based on analysis of unique situations.
- Ensured compliance with essential procedures and contributed to design standards.
Quality Assurance Specialist
Leidos/QTC Health Services
San Antonio, TX
01.2014 - 11.2015
- Ensured operational goals for timeliness, quality, and customer service through strategic team management.
- Managed processes achieving timely and quality completion of work per client contracts.
- Facilitated daily operational workflows, enhancing communication with internal and external stakeholders.
- Identified workflow concerns while resolving claimant, provider, and client issues effectively.
- Implemented best practices to maintain operational excellence across all functions.
- Reported operational statistics monthly and quarterly to guide strategic decision-making.
Health Care Manger/Specialist
United States Army Reserve
N/A, N/A
11.1987 - 01.2014
- Supervised 17-member staff servicing 8K beneficiaries. Managed 60 medical staff schedules tracking no-shows, appointment availability, and cancellations and verifying patient eligibility
- Participated with Primary Care Management teams to complete Preventative Health Assessments (i.e. routing charts for record reviews and finalization). Completed quality control inspections to ensure the accuracy of data.
- Collected statistics in an effort to improve and implement changes geared toward quality management.
- Ensured HIPPA and Privacy Act guidance were maintained in accordance with Joint Commission standards.
- Reviewed daily reports utilizing the Composite Health Care System for accuracy and corrected any deficiencies prior to distribution to Management.
- Oversaw protection of medical records from loss, theft, or unauthorized disclosure
- Trained as patient advocate, coordinated case management functions – investigated, analyzed, and resolved patient concerns.
- Trained newly assigned employees on hospital regulations and occupational responsibilities.
- Demonstrated ability to work independently while coordinating and prioritizing duties
Education
MBA - Business Administration
University of The Incarnate Word
San Antonio, TX12-2017
Skills
- Excellent verbal and written communication skills
- Proven organization and time management skills
- Ability to work under pressure and manage deadlines
- Onboarding processes
- Extensive computer skills
- Experience with financial-related services
Timeline
Operations Manager
Leidos/QTC Health Services
11.2015 - 05.2025
Quality Assurance Specialist
Leidos/QTC Health Services
01.2014 - 11.2015
Health Care Manger/Specialist
United States Army Reserve
11.1987 - 01.2014
MBA - Business Administration
University of The Incarnate Word
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