Emanuela Rangelov

• Volume responsibility of $10 million combined floor
• Teach, coach, and develop people to deliver outstanding customer service
• Develop and execute a business plan to achieve department service and volume goals
• Collaborate with business partners to ensure that customers receive the best quality, value, and selection of merchandise
• Ensure merchandising and presentation standards are achieved and maintained
• Identify, recruit and hire the best talent
• Develop a bench of future leaders in a fast-growing company division
• Maintain accurate inventory management

• Coach and train team of 39, accountable for their performance metrics and positive experience.

• Staff according to business needs.

• Maintain a key relationship with counterparts and drive a culture of collaboration with SM, ROM, SE, IM, and DMs.

• Manage to pick, fulfilling, and packing processes and ensure accuracy levels are met.

• Ensure timely movement of inbound, outbound, and BOPUS inventory.

• Ensure all KPIs are in the top 3 for the region.

• Ended holiday season # 1 for fulfillment in NW, 3.2M picked BOPUS, # 3 for reject rate.

• Worked with different type of customers to understand their needs and provide exceptional customer service.
• Kept employee workloads fair and balanced to achieve objectives while maintaining high job satisfaction.
• Maintained positive customer relations by communicating effectively and implementing successful actions to meet the needs and develop the client book.
• Coached 7 sales associates in product specifications and selling techniques, increasing Individually performance up to 40%.
• Recognized for effective skills in driving results and identify ares of improvement, evidenced by increase in market share, ranking and sales growth.
• Developed and implemented plans to maximize sales and meet or exceed goals and objectives.
• Partnered with merchandising team to plan and execute floor moves, merchandise placement and overall sales set-up to align with goals.
• Experienced in planning, executing and managing Designer events.

• Oversaw the operational performance of the 7 Million Dollar Department.
• Provided direct management, coaching and mentoring to team members in areas of priorities, work direction, objective setting and performance.
• Helped to develop sales strategies to assist Department Manager (DM) and Regional Manager (RM).
• Experienced in resolving customer issues to their overall satisfaction.
• Ensured a consistent standard of customer service.
• Maintained an overall management style that follows department/company needs.
• Maintained merchandise and a visual plan.
• Experienced in executing operation standards (inventory,markdowns,events).

• Partnered with Department Manager for overseeing 4.5 Million Dollar department.
• Partnered with Department Manager to plan and execute events.
• Partnered with Department Manager and Regional Manager to establish and achieve sales.
• Developed relationships with new/existing customers while working as a team.
• Provided consistent coaching and feedback to hold the team accountable for results and performance evaluation delivery .
• Builded optimal schedule that meets the business needs.
• Monitored social media and online sources for industry trends.

• Provided exceptional sales styling services through booked in-store appointments in achieving both individual and overall store goals.
• Completed visual merchandising tasks through mannequin styling and floor displays.
• Provided detailed brand and product knowledge such as silhouettes and garment fabrications.
• Attended companywide training events and actively participated in trend forecasting.
• Demonstrated ability to increase business sales and customer satisfaction level.
• Exceeded individual sales and performance goals.