Emanuela Silvagni
McKinney,TX
Summary
Organized and dependable, successful at managing multiple priorities with a positive attitude.
Willingness to take on added responsibilities to meet team goals.
To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Multi-tasking and well-known for creating positive workplace culture. Demonstrated expertise across many industries, positions and departments.
Overview
24
24
years of professional experience
Work History
Sales Associate
Black Gold Harley-Davidson
07.2022 - 01.2024
- Provided positive first impressions to welcome existing, new, and potential customers.
- Utilized cross-selling techniques to introduce customers to complementary products, increasing average transaction size.
- Recommended complementary purchases to customers, increasing revenue.
- Organized in-store promotions and events to increase foot traffic and drive additional sales opportunities.
- Helped customers locate products and checked store system for merchandise at other sites.
- Increased sales revenue by building strong rapport with customers and recommending appropriate products based on their needs.
- Boosted customer satisfaction levels through exceptional service, addressing concerns promptly, and providing a welcoming store environment.
Owner
Endo Shaman, CBD Supplements
08.2019 - 06.2022
- Assisted in recruiting, hiring and training of team members.
- Conducted audit inspections and independent checks to verify products and materials.
- Consulted with customers to assess needs and propose optimal solutions.
- Managed financial aspects of the business, including budgeting, financial reporting, and tax preparation.
- Implemented marketing strategies to increase brand awareness and attract new customers.
- Implemented business strategies, increasing revenue, and effectively targeting new markets.
- Scheduled employees for shifts, taking into account customer traffic and employee strengths.
Product Specialist and Demo Representative
HiTech Pharmaceuticals
02.2000 - 03.2001
- Boosted customer retention by providing exceptional product support and addressing user concerns.
- Established strong relationships with key industry influencers to promote products through various channels.
- Logged phone numbers and email addresses to contact customers for follow-ups.
- Diagnosed and troubleshot hardware, software and network issues.
- Conducted comprehensive training sessions for sales teams, resulting in improved product knowledge and increased sales figures.
- Supported sales representatives during client meetings by providing expert knowledge on specific features or functionalities of the given product line.
- Performed effectively in self-directed work environment, managing day-to-day operations and decisions.
- Increased sales with execution of full sales cycle processing from initial lead processing through conversion and closing.
Product Specialist and Demo Representative
HiTech Pharmaceuticals
01.2009 - 01.2023
- Boosted customer retention by providing exceptional product support and addressing user concerns.
- Established strong relationships with key industry influencers to promote products through various channels.
- Logged phone numbers and email addresses to contact customers for follow-ups.
- Diagnosed and troubleshot hardware, software and network issues.
- Conducted comprehensive training sessions for sales teams, resulting in improved product knowledge and increased sales figures.
- Supported sales representatives during client meetings by providing expert knowledge on specific features or functionalities of the given product line.
- Performed effectively in self-directed work environment, managing day-to-day operations and decisions.
- Increased sales with execution of full sales cycle processing from initial lead processing through conversion and closing.
Education
High School Diploma -
High School of Art And Design
New York, NY06.1981
Skills
- Exceptional customer service
- Outgoing Personality
- Professional Demeanor
- Strong Communication and Interpersonal Skills
- Product Sales
- Reliable and Responsible
- Business Development
- Decision-Making
- Adaptable and Flexible
- Product Knowledge
- Order Management
- Sales Strategies
- Safety and Cleanliness Standards
- Inventory Tracking
- Time Management
- Teamwork and Collaboration
- Brand Promotion
- Problem-solving skills
Other Interests
Cooking
Fitness
Gardening
Interior Design
Timeline
Sales Associate
Black Gold Harley-Davidson
07.2022 - 01.2024
Owner
Endo Shaman, CBD Supplements
08.2019 - 06.2022
Product Specialist and Demo Representative
HiTech Pharmaceuticals
01.2009 - 01.2023
Product Specialist and Demo Representative
HiTech Pharmaceuticals
02.2000 - 03.2001
High School Diploma -
High School of Art And Design
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