Proficient in configuring routers, switches, firewalls, and other network operating systems to support seamless communication across networks. Skilled in network troubleshooting, network monitoring, and problem-solving to ensure consistent uptime and reliability. Delivering technical support and maintaining clear communication with clients to address network-related concerns. Demonstrated ability to work collaboratively with cross-functional teams to meet organizational network requirements and objectives.
Hi, I’m
Emanuele Barsalona
Chicago,IL
Summary
Overview
10
years of professional experience
1
Certification
Work History
JT IoT/Velos
International Support Engineer
01.2024 - 12.2024
Job overview
- Provided customer support for 2G, 3G, 4G IoT device connectivity problems, improving troubleshooting methodology and recommending appropriate IoT technologies to enhance performance.
- Captured and analyzed network traces to identify issues, working closely with senior engineers to implement corrective actions that resulted in a 20% increase in customer satisfaction.
- Collaborated with global cellular operators to resolve localized issues, significantly accelerating customer equipment deployment timelines.
- Participated in after-hours customer support as part of an on-call rotation, triaging incoming calls and resolving issues.
JT Global
Data Engineer, Tier II
12.2018 - 01.2021
Job overview
- Designed, maintained, and monitored local area networks for medium and large businesses, including creating new subnets and configuring VLANs to improve network efficiency and support business continuity and growth.
- Led collaborative projects with cross-functional teams to scale VoIP systems globally, enhancing reliability, and user experience across multiple regions.
- Configured and troubleshot over 100 network routers, network switches, and Cisco ASA firewalls, ensuring optimal performance and maintaining network security, which resulted in a 25% reduction in network downtime.
- Documented network configuration changes and developed detailed network diagrams to refine system clarity and boost troubleshooting efficiency.
Park Ridge Park District
Help Desk Specialist
08.2014 - 06.2018
Job overview
- Coordinated network migration to a new ISP, ensuring minimal downtime and seamless transition for all users.
- Purchased, deployed and configured Cisco routers and switches in 6 locations throughout the city as part of a network upgrade.
- Configured SonicWall firewall to enable remote access VPN and set up Virtual Office for seamless remote employee connectivity to internal servers and directories.
- Rendered technical support with IT infrastructure for 65 employees by managing Windows Server Active Directory, Group Policy, troubleshoot operating systems and software issues, network hardware, PC support, camera systems and wireless network infrastructure.
Education
Microtrain Lombard, IL
from CCNA Routing And Switching, CCNA-Security
12.2018
University Overview
MidMichigan Community CollegeHarrison, MI
Associate Degree from Computer Information Systems, Networking
12.2012
University Overview
Skills
- EIGRP, OSPF, BGP, HSRP, TCP/IP, IOS, Subnetting
- VLAN, 8021Q, VTP, STP, Port-Security, EtherChannel
- Network management systems, SolaWinds, Syslog, SNMP, Netflow
- IPSec, SSL, AAA, NAT, VPN, ACL
- Problem solving skills
- Manage multiple tasks
- Active listening skills
- Oral and written communication skills
- Attention to detail
- Ability to multitask
- Team-oriented
- Ability to collaborate
Certification
- CCNA, CSCO13397827 Dec 2018
- CCNA-Security (Retired) Feb 2020
Timeline
International Support Engineer
JT IoT/Velos
01.2024 - 12.2024
Data Engineer, Tier II
JT Global
12.2018 - 01.2021
Help Desk Specialist
Park Ridge Park District
08.2014 - 06.2018
MidMichigan Community College
Associate Degree from Computer Information Systems, Networking
Microtrain
from CCNA Routing And Switching, CCNA-Security
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