Emanuele Gulli
Sales Support Order Fulfillment Senior
Katowice,Poland
Overview
14
14
years of professional experience
16
16
years of post-secondary education
3
3
Languages
Work History
Internal Management Support
Capgemini Polska Sp. Z O.o
07.2020 - Current
- Delivered crisis intervention and management support in response to critical incidents.
- Presented findings to executive leadership teams through concise presentations, influencing future strategy development.
- Supported senior club leadership with planning, records management and general clerical support.
- Prepared interview questions and recruited 20+ interview subjects.
- Interviewed candidates using different interview methods and approaches. Adapted interview style to suit needs of position and candidate.
- Improved decision-making processes with accurate data analysis and visualization techniques.
Sales Support Order Fulfillment Senior Specialist
Capgemini Polska Sp. Z O.o
01.2017 - Current
- Renewable energy
- Daily contact with clients (phone and e-mail), resolve customer's complaints. Reduced order errors with meticulous attention to detail, thorough review, and effective communication.
- Collaborated with cross-functional teams in resolving order-related issues, ensuring a seamless customer experience.
- Italian and English support for Order to Cash; Ensure that payments are taken smoothly and in a timely manner, collection for overdue payments
- Prepare financial documents and reports; Support Shipping/Logistics department for on time delivery by providing precise updates;
- Social media managing for the client;
- Quality Assurance specialist and coaching for Italian communication; Trainer for new joiners; ERP used: Oracle, CRM used: Salesforce.
Teaching Professional
Lingua House Language School
05.2017 - 04.2018
- Italian lessons for intermediate and advanced students (levels B1-C2); Reading, listening and conversation exercises to improve grammar and vocabulary.
Lecturer in Italian
University of Economics in Katowice
01.2016 - 01.2017
- Main focus on vocabulary and comprehension of technical topics, mainly economics, and general culture.
Management Staff
Eureka Pub
11.2014 - 07.2016
- Managerial and administrative roles; Direct contact with customers and client-focus attitude; Social media manager; Daily use of English as main communication language and Polish as second main language.
Administrative Secretary
Fondazione Duc In Altum
02.2010 - 01.2013
- Clerical and administrative support to the team; Main point of contact with press offices and events management; Detailed research and continual study on the character of Pope John Paul II, to whom the foundation is dedicated-daily use of English.
- Facilitated interdepartmental collaboration by establishing effective lines of communication between team members and leaders.
Education
Master of Arts - Contemporary History
Università Degli Studi Di Roma "Tor Vergata"
Rome (Italy) 05.2007 - 05.2011
Erasmus Scholarship in Jagiellonian University
Krakow 04.2001 - 05.2009
Certificate of Participation -
Anglia Ruskin
Cambridge 05.2008 - 05.2008
Bachelor of Arts - Communication Studies
Universita Degli Studi Della Tuscia
05.2003 - 05.2007
Skills
Emergency Response
undefinedPersonal Information
- Date of Birth: 12/19/1982
- Gender: Male
- Nationality: Italian
Timeline
Internal Management Support
Capgemini Polska Sp. Z O.o
07.2020 - Current
Teaching Professional
Lingua House Language School
05.2017 - 04.2018
Sales Support Order Fulfillment Senior Specialist
Capgemini Polska Sp. Z O.o
01.2017 - Current
Lecturer in Italian
University of Economics in Katowice
01.2016 - 01.2017
Management Staff
Eureka Pub
11.2014 - 07.2016
Administrative Secretary
Fondazione Duc In Altum
02.2010 - 01.2013
Certificate of Participation -
Anglia Ruskin
05.2008 - 05.2008
Master of Arts - Contemporary History
Università Degli Studi Di Roma "Tor Vergata"
05.2007 - 05.2011
Bachelor of Arts - Communication Studies
Universita Degli Studi Della Tuscia
05.2003 - 05.2007
Erasmus Scholarship in Jagiellonian University
04.2001 - 05.2009
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