Emany Wright
Brooklyn,NY
Summary
Knowledgeable and dedicated customer service professional with two years experience in the sales and customer service industry. Solid team player with outgoing, positive demeanor and proven skills in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Specialize in quality, speed and job execution. Highly results-oriented with exemplary passion for developing relationships, cultivating partnerships and growing businesses.
Overview
2
2
years of professional experience
Work History
Part time Sales Representative
Rent to own
12.2021 - 05.2022
- Expanded customer base through cold calling, networking, and relationship building.
- Enhanced client satisfaction by addressing concerns promptly and providing exceptional service.
- Engaged in friendly conversation with customer to better uncover individual needs.
Sales Representative
Centerfield Corporation
03.2021 - 04.2022
- Generated additional sales opportunities with upselling and cross-selling techniques.
- Used customer insights to develop innovative sales strategies to increase sales.
- Utilized CRM software to manage client information, track leads, and monitor sales progress efficiently.
- Answered customer questions about products and services, helped locate merchandise, and promoted key items.
- Engaged in friendly conversation with customer to better uncover individual needs.
- Listened to customer needs and desires to identify and recommend optimal products.
Collections Representative
Advantage Communication
11.2020 - 03.2021
- Improved collections efficiency by implementing strategic negotiation techniques and customer service skills.
- Reduced delinquency rates for assigned accounts through persistent follow-up and effective communication.
- Enhanced client satisfaction with timely resolution of disputes and clarification of billing issues.
- Boosted recovery percentages by establishing payment plans tailored to individual debtor circumstances.
Insurance Customer Service Representative
Hinduja Global Solutions
08.2020 - 10.2020
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Streamlined call center processes for improved efficiency and reduced wait times.
- Educated customers about billing, payment processing and support policies and procedures.
- Collaborated with team members to develop best practices for consistent customer service delivery.
- Processed policy updates and changes accurately, ensuring client needs were met in a timely manner.
Education
High School Diploma -
Convent of Mercy Academy "Alpha"
Kingston Jamaica06.2019
Skills
- Sales Closing
- Customer Retention
- Relationship Selling
- Payment Processing
- Customer Assistance
- Time management
- CRM proficiency
- Performance tracking
- Active listening
- Conflict resolution
- Upselling and cross-selling
- Strong communication
- Self-motivation
- Call Management
- Appointment Scheduling
- Complaint Resolution
- Account Updating
- Microsoft Office Suite
- Computer Proficiency
- Building Rapport
Hobbies and Interests
- Reading
- Travel
- New Inventions
Timeline
Part time Sales Representative
Rent to own
12.2021 - 05.2022
Sales Representative
Centerfield Corporation
03.2021 - 04.2022
Collections Representative
Advantage Communication
11.2020 - 03.2021
Insurance Customer Service Representative
Hinduja Global Solutions
08.2020 - 10.2020
High School Diploma -
Convent of Mercy Academy "Alpha"