Emaun Torab
Henderson,NV
Summary
10+ years of sales experience coupled with 6+ years in labor intensive work has transformed me into a dual threat. Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills. Committed job seeker with a history of meeting company needs with consistent and organized practices. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand.
Overview
17
17
years of professional experience
1
1
Certification
Work History
Trackman
American Track Railroad
Henderson, NV
05.2023 - Current
- Resolved customer inquiries and complaints requiring management-level escalation.
- Conducted regular track inspections to identify any potential hazards and maintenance issues.
- Organized weekly meetings with staff to discuss upcoming events, safety regulations, and operational procedures.
- Cleaned around tracks and completed important repairs to achieve maintenance targets.
- Cut back vegetation at key points along tracks to maintain adequate field of vision and safety standards for long-term use.
- Adapted schedules and work timelines to meet productivity targets and maximize railway safety.
- Repaired 673 miles of damaged track across different types of terrain.
- Sprayed ties, fishplates or joints with oil to protect from weathering.
- Set machines to make accurate and precise adjustments to various track parts for durability, functionality and safe operations.
- Designed and followed routes to inspect sections of track each day and plan appropriate repairs.
- Patrolled assigned track sections so damaged or broken tracks could be located and reported.
- Repaired damaged track parts and welded new components to existing parts.
- Ground ends of new or worn rails to attain smooth joints using portable grinders.
- Skilled at working independently and collaboratively in a team environment.
- Self-motivated, with a strong sense of personal responsibility.
- Proven ability to learn quickly and adapt to new situations.
- Worked well in a team setting, providing support and guidance.
- Worked effectively in fast-paced environments.
- Managed time efficiently in order to complete all tasks within deadlines.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Excellent communication skills, both verbal and written.
- Passionate about learning and committed to continual improvement.
- Proved successful working within tight deadlines and a fast-paced environment.
- Strengthened communication skills through regular interactions with others.
- Organized and detail-oriented with a strong work ethic.
- Adaptable and proficient in learning new concepts quickly and efficiently.
- Used critical thinking to break down problems, evaluate solutions and make decisions.
- Paid attention to detail while completing assignments.
- Worked flexible hours across night, weekend and holiday shifts.
- Developed and maintained courteous and effective working relationships.
- Identified issues, analyzed information and provided solutions to problems.
- Participated in team projects, demonstrating an ability to work collaboratively and effectively.
- Cultivated interpersonal skills by building positive relationships with others.
Co-Owner/Operator
Mr.Kabob
Barstow, CA
11.2015 - 05.2023
- Applied security, safety and loss prevention strategies during shifts.
- Responded to and resolved customer questions and concerns.
- Helped meet standards of service and quality in daily operations.
- Worked with team members to improve performance and implement training updates.
- Completed store opening and closing procedures, including setting up registers and checking products.
- Proactively prepared for large parties and reservations, anticipating planning and staffing needs.
- Resolved guest complaints quickly and efficiently.
- Consistently provided professional, friendly and engaging service.
- Created effective employee schedules that maintained coverage at peak times and minimized labor costs.
- Adhered to safe work practices.
- Followed checklists for shift start and end to help with smooth transitions.
- Collaborated on hiring and termination decisions with management.
- Provided extensive information about menu items, took down special restrictions and always suggested upsell items like appetizers.
- Developed sales and profit margin plans, maintained margins and determined turnover objectives.
- Kept facility compliant with health codes, sanitation requirements and license regulations.
- Conducted annual performance reviews.
- Assisted with the BBQ station, banquet set up and service, patio area service, dishwashing and packaging food for take-out.
- Quickly set up and cleared tables and stocked all service stations.
- Consistently kept kitchen areas clean and free of debris and water.
- Removed discontinued, old and slow-moving items from shelves.
- Ensured that food was served to guests at the proper temperature by bringing it to the table immediately.
- Received, inspected and logged all products for accuracy of shipment, temperature and quality.
- Routinely removed trash and debris from restaurant.
- Bussed and reset tables and kept dining room and work areas clean.
- Moved and arranged tables, chairs and place settings and organized seating for groups with special needs.
- Followed proper standards for product freshness, food safety, weights and measures, refrigeration and sanitation.
- Engaged in suggestive selling and other sales techniques.
- Negotiated product prices, availability, distribution and delivery deadlines.
- Immediately reported accidents, injuries or unsafe work conditions to manager.
Painter
URS Corporation/AECOM/PAE
Yermo, CA
03.2015 - 01.2021
- Preparation of projects utilizing high-speed grinders, power sanders, handheld blow down guns as well as high powered blow down tools, brushes to remove any/all oxidation and rust.
- Tape off and secure surfaces that don't require paint both visible and/or hidden. Utilizing "creeper" wheelie to search and successfully mask under-carriage of vehicles Bearings, Bushings, Struts, Wiring, Rotors,Tires,Fluid Lines as well as name plates and decals etc.
- Performed masterful painting techniques on U.S.Military Armor projects. Subject but not limited to: MRAP, LAV, M-ATV, MTVR, AAV P7, HMMWV, LVSR, M88, M777, STRYKER, BACKHOE, WRECKER, TROOPCARRIERS, FMTV, HEMTT, CAT ENGINES, DUMPTRUCKS, AMBULANCES, GENERATORS, and HEAVY EQUIPMENT TRANSPORTS. 100% Completed by due dates to customer satisfaction.
- Performed expert spray painting, sanding, touch-up, shaping, marbling, graining and a display of full paint skills during each work order.
- Directly responsible for the pre-paint preparation, zinc, prime, and final paint on various Military grade platforms recording and signing off on tagged work orders re-attatching and sending off to next stage .
- Strictly adhere to OSHA and Military Standards Operating Procedures (SOP). Expert PPE knowledge. Safety Glasses, Steel Toe Boots, Earplugs, Tyveks, Protective Gloves, Bump Cap 100% of work time.
- Protected surfaces during painting by covering surface with proper paper, aluminium foil, sheet wrap, and masking tape etc . Innovating custom methods to deliver the cleanest sharpest finish to projects.
- Properly maintained, stored, and cleaned all fluid lines as well as spray and mixing equipment with daily operational cleanings. Expert knowledge of cross contamination and chemical hazard exposure.
- Expert knowledge of HVLP paint systems. Diagnosing and fixing "clogged lines" "clogged guns" as well as replacing parts to keep pressure pots, air lines, fluid lines, pressure gauges working efficiently.
- Applied graphite-dry film to projects when needed. Also applied Rust Inhibitor on materials that were damaged by rain or any moisture that caused damage.
- Fitted and utilized half-face, full-face, fresh-air respirators, dust masks, as well as bump caps to accomplish daily tasks. Expert Knowledge in cleaning and replacing respirators and cartridges.
- Spray and mastered several coatings to include MIL-DTL-53022E Epoxy Primer, MIL-DTL-53039E Single Component Paint , MIL-PRF-22750G Epoxy Topcoats, Seafoam, High Heat Black, High Heat Yellow, Gloss White, CARC Paint, CARC Green, CARC Tan, as well as various other CARC variations. (WBCC/WRCARC/EPOXIES)
- Mastered application of 3- Color Camouflage, Stenciling, and Striping methods. Mastered Application of Non-Skid MIL-PRF-24667 on various Military grade projections, panels, steps, safety stands etc.
- Reduced waste of materials adhering to strict OSHA guidelines.
- Completed assigned tasks in less than required time for all companies needing required job.
- Maintained excellent turnaround of specialized Military Grade assemblies and hardware.
- Efficiently spray multiple panels including precision color matching, toning, tinting, mixture of additives and blending.
- Adept at spraying urethane, base and topcoat, primers, sealers, clears as well as epoxies and enamels.
- Determine paint flow, viscosity, and coating quality by performing visual inspections, or by using viscometers.
- Weigh or measure chemicals, coatings, or paints before adding them to machines.
- Select appropriate coatings, paints, or sprays, or prepare them by mixing substances according to formulas, using paint mixing equipment.
- Provide quality assurance of the paint application.
- Verify that the surfaces are in suitable condition for painting.
- Maintained and repaired tools, equipment and machines including HVLP pressure pots as well as HVLP hoses .
- Gathered, logged and monitored all armored parts upon completion. Performed "job-stop" as well as "job-start" after and before every project assigned.
- Moved painted items to drying racks and finished coated surfaces by baking painted items in an oven. Afterwards tying down on a pallet and placing in "pick-up" zone.
- Painted surfaces using brushes, HVLP spray guns, paint rollers, cupguns, single-gallon, double-gallon and 5-gallon pressure pots.
- Climbed scaffolding, staging, ladders and planks to reach work area surfaces.
- Obtained proper dimensions and finish specifications from blueprints, sketches and verbal instructions.
- Maintained thorough and accurate records of all disposed paint, paint tools and cleaning rags.
- Worked a flexible schedule, including some holidays and weekends, depending on the shifting needs of each project.
- Expert Operation of Heavy Equipment Cranes and Pulley Systems to flip armored parts for completion. Loaded the "line-system" with parts using cranes and both electric and manual pallet jacks.
- Performed OSHA Bay ventilation inspections diagnosing, recording, and changing clean air filters to adhere to OSHA guidelines.
- Vital piece in the "Final Staging" area of paint shop. Repairing over-spray textures, sags, runs, missed spots, as well as vacuuming completed projects.
Front Desk Agent
Country Inn & Suites By Carlson
Barstow, CA
01.2011 - 01.2015
- Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
- Maintained organized and clean front office area to create professional and welcoming environment for visitors and employees.
- Scheduled, coordinated and confirmed appointments and meetings.
- Resolved customer issues quickly and notified supervisor immediately when problems escalated.
- Answered multi-line phone system and transferred callers to appropriate department or staff member.
- Collected room deposits, fees, and payments.
- Completed data entry and filing to keep records updated for easy retrieval.
- Answered multi-line phone system to respond to inquiries and transfer calls to correct departments and personnel.
- Completed all tasks in compliance with company policies and procedures.
- Maintained confidentiality of sensitive data to protect customer and business information.
- Maintained files and records by implementing effective filing systems that boosted efficiency and organization.
- Entered and updated sensitive customer information during check-ins and room changes.
- Trained new team members on company procedures, customer service and issue resolution.
- Confirmed important personal and payment information for compliance with security and payment card industry standards.
- Sorted and delivered mail and packages upon arrival to correct staff members and departments.
- Welcomed customers with friendly greeting, answered general questions, gathered nature of visit and directed to specific offices.
- Resolved customer problems and complaints.
- Confirmed appointments, communicated with clients, and updated client records.
- Organized, maintained and updated information in computer databases.
- Answered questions and addressed, resolved, or escalated issues to management personnel to satisfy customers.
- Handled assignments independently with good judgement and critical thinking skills.
- Operated multi-line telephone system to answer and direct high volume of calls.
- Interacted with vendors, contractors and professional services personnel to receive orders, direct activities, and communicate instructions.
- Communicated safety processes and procedures with customers during emergencies.
- Leveraged software to confirm reservations and address guest needs.
Leads Specialist
Brower Mechanical
Rocklin, CA
06.2007 - 01.2011
- Established relationships with prospects and customers to promote product understanding and drive sales growth.
- Developed and maintained positive relationships with key decision-makers and influencers.
- Won new business by articulating full value of company's capabilities to prospects.
- Achieved and exceeded monthly and annual sales targets.
- Developed successful strategies for identifying and converting prospective clients to long-term customers.
- Conducted market research to identify potential opportunities and understand customer needs.
- Built and managed accurate sales pipeline to maintain high volume of activity.
- Developed advanced understanding of products and services to react to customer objections, competitive questions, and other FAQs.
- Used data analytics to identify and track sales trends and develop actionable insights.
- Participated in trade shows and other promotional events to build brand awareness and generate leads.
- Collaborated with marketing and product teams to stay up-to-date with new product launches and promotional activities.
- Crafted persuasive sales pitches to communicate value of company products and services.
- Directed customer leads to connections department for further assistance.
- Designed customer retention strategies to reduce customer attrition.
- Reviewed customer feedback to identify areas for product improvement and to create better customer experiences.
- Served customers with knowledgeable, friendly support at every stage of shopping and purchasing.
- Greeted customers and offered assistance with selecting merchandise, finding accessories and completing purchases.
- Built relationships with customers and community to promote long term business growth.
- Contributed to team objectives in fast-paced environment.
- Informed customers of promotions to increase sales productivity and volume.
- Gained customer trust and confidence by demonstrating compelling, persuasive and composed professional demeanor.
- Performed effectively in self-directed work environment, managing day-to-day operations and decisions.
- Worked with sales team to collaboratively reach targets, consistently meeting or exceeding personal quotas.
- Set and achieved company defined sales goals.
- Selected correct products based on customer needs, product specifications and applicable regulations.
- Trained new employees on customer service, money handling and organizing strategies.
- Presented professional image consistent with company's brand values.
- Fostered lasting relationships with customers through effective communication and quick response, resulting in long-term loyalty and expanded client base.
- Maintained current knowledge of evolving changes in marketplace.
- Fielded customer complaints and facilitated negotiations, resolving issues and reaching mutual conclusions.
- Achieved or exceeded company-defined sales quotas.
- Developed and maintained strong working relationships with professionals within assigned territory.
- Negotiated prices, terms of sales and service agreements.
- Attended monthly sales meetings and quarterly sales trainings.
- Contributed to event marketing, sales and brand promotion.
- Increased sales with execution of full sales cycle processing from initial lead processing through conversion and closing.
- Met existing customers to review current services and expand sales opportunities.
- Monitored service after sale and implemented quick and effective problem resolutions.
- Developed, maintained and utilized diverse client base.
- Quoted prices, credit terms and other bid specifications.
- Drove store revenue by offering customers accessories and related purchases to complete selections.
- Kept detailed records of daily activities through online customer database.
- Identified new business opportunities through cold calling, networking, marketing and prospective database leads.
Education
High School Diploma -
Robert McQueen High School
Reno, NV2007
Skills
- 10 Years executing sales with supreme success rate
- 5 Years in military grade shop experience
- Safety First Approach 100%
- Flexible and Adaptable
- Leadership
- HAZMAT Expert Disposal
- Equipment calibration
- Strong mechanical aptitude
- Detail-oriented
- Exceptional multi-tasker
- Fast learner/strong initiative
- Strong mechanical skills
- Diagnostics knowledge
- Efficient troubleshooter
- Upselling
- Order Processing
- Sales Development
- Customer Needs Assessment
- Promotional Support
- Retail Loss Prevention
- Contract Preparation
- Complex Problem-Solving
- Time Management
- Strategic Planning
- Negotiation Tactics
- Exceptional Customer Service
- Sales Expertise
- Dispute Mediation
- Positive and Professional
- Cash Handling
- Conflict Resolution
- Inventory Control Procedures
- Guest Relations
Accomplishments
- Worked closely with management to create and implement improved processes.
- Top 25 restaurant via Yelp - Inland Empire
- As Union Steward composed,revised,published 47 page CBA.
- Trained and supervised 12-16 employees in a fast paced military paint shop environment.
- Completed 100% of jobs under budget and time allotted.
- Organized Painter bringing more than 3 years in general labor and construction. Meticulous and focused with a strong dedication to completing each painting project on time, within budget and to the highest standards of quality.
- Diligent Painter knowledgeable about a wide variety of paints, coating types and methods for Military grade projects. Focused and hardworking professional.
- Superior performance abating and reporting hazards CWC 283.
Certification
- Star 4D Painting Test and Theory
- Completion of Federal Railroad Association Traning.
- Completion of Roadwork/Railroad Safety Course.
- Completion of EIC training.
- Posses and Maintain TWIC/OSCA clearance
- Crane Operations Certified
- VPSI Passenger Safety Course
- Heavy Equipment Operations Training
- OSHA certification: Food Handling
- Hand and Power Tool Training
- Preventing Sexual Harassment
- No Fear Act
- Mechanic Technician Training
- 6s/Ergonomics
- EEO/POSH
- General Environmental Awareness
- HAZMAT Spill Prevention and Control
References
References available upon request.
Timeline
Trackman
American Track Railroad
05.2023 - Current
Co-Owner/Operator
Mr.Kabob
11.2015 - 05.2023
Painter
URS Corporation/AECOM/PAE
03.2015 - 01.2021
Front Desk Agent
Country Inn & Suites By Carlson
01.2011 - 01.2015
Leads Specialist
Brower Mechanical
06.2007 - 01.2011
High School Diploma -
Robert McQueen High School
- Star 4D Painting Test and Theory
- Completion of Federal Railroad Association Traning.
- Completion of Roadwork/Railroad Safety Course.
- Completion of EIC training.
- Posses and Maintain TWIC/OSCA clearance
- Crane Operations Certified
- VPSI Passenger Safety Course
- Heavy Equipment Operations Training
- OSHA certification: Food Handling
- Hand and Power Tool Training
- Preventing Sexual Harassment
- No Fear Act
- Mechanic Technician Training
- 6s/Ergonomics
- EEO/POSH
- General Environmental Awareness
- HAZMAT Spill Prevention and Control
Similar Profiles
Connor KoenigConnor Koenig
Railroad Track Laborer at R&S Track RailroadRailroad Track Laborer at R&S Track Railroad
Brooke KrohleyBrooke Krohley
NA at American Track LeagueNA at American Track League
Colby ConleyColby Conley
Track Laborer at American Railroad IndustriesTrack Laborer at American Railroad Industries