Emaya James

Humble,TX

Summary

Customer-focused professional with 1+ years of experience providing high-quality support in fast-paced environments. Skilled in resolving inquiries, navigating multiple systems, and maintaining HIPAA compliance. Strong communicator with a proven ability to deliver accurate, timely solutions and enhance customer satisfaction.

Overview

years of professional experience

Work History

Customer Service Representative

Minted LLC

San Francisco, CA

10.2025 - 01.2026

Delivered exceptional service in a fast-paced call center environment, handling customer inquiries and resolving concerns efficiently.
Utilized multiple systems simultaneously to access, update, and manage customer information.
Demonstrated strong problem-solving skills by identifying root causes and providing effective solutions.
Communicated clearly with customers to clarify needs and ensure complete resolution.
Collaborated with team members to improve workflow processes and service delivery.
Maintained high levels of accuracy in data entry and documentation

Customer Support Associate

Conduent

Florham Park, NJ

01.2024 - 08.2024

Serve as a primary liaison between customers, and internal departments, ensuring accurate and timely resolution of inquiries.
Handle high-volume inbound and outbound calls while maintaining professionalism and empathy.
Research and resolve complex customer issues using internal databases and CRM systems.
Verify and review documentation for accuracy, correcting discrepancies in accordance with standard operating procedures.
Maintain detailed and accurate customer records while ensuring HIPAA compliance.

Education

High School Diploma -

Langham Creek High School

Houston, TX

05.2017

Skills

CRM Tools: Salesforce, Verint, LIS
Microsoft Office: Word, Excel, Outlook

Data Entry & Typing
Multi-system Navigation

Accomplishments

HIPAA certified. Started my journey in the midecial field going to school for MA and kept president honors roll consistently.

Languages

English

Native or Bilingual

Timeline