MUSE
Ember McCall
Helena,MT
Summary
Dedicated Customer Service professional and Claims Examiner who is detail-oriented and has proven multitasking abilities. Brings strong problem-solving skills and proactive approach to new tasks. Known for adaptability, and results-oriented mindset. Committed to making meaningful contributions and advancing organizational goals.
Overview
14
14
years of professional experience
Work History
Claims Examiner
Montana Department Of Labor And Industry
10.2024 - Current
- Assist individuals with filing for unemployment benefits.
- Answer questions and provide information about unemployment process and policies
- Gather accurate information necessary for processing unemployment claims.
- Providing courteous and professional assistance to callers.
- Recording accurate details of each call and claim.
WIC Administrative Assistant
Lewis and Clark County Helena WIC
06.2024 - 10.2024
- Provide administrative support as needed, including greeting clients, answering phones, mailings, ordering supplies, and other administrative duties
- Conduct eligibility screening and perform intake functions to certify participants for the WIC program following guidelines established by the State WIC program
- Conduct anthropometric of WIC eligible participants
- Handle confidential information and update database records with accuracy and attention to detail
- develop connections and work with diverse populations
Administrative Assistant
East Helena Public Schools
10.2021 - 06.2024
- Managed office supplies inventory and ensured all equipment was properly maintained
- Handled confidential information and updated database records with accuracy and attention to detail
- Responsible for creating and maintaining electronic and paper copy records
- Experienced in handling incoming calls, emails, and inquiries in a professional and timely manner
- Strong ability to prioritize tasks, multitask efficiently, and work collaboratively with colleagues to support office efficiency and productivity
- Provided administrative support, including drafting emails, preparing reports, and managing office supplies
- Strong ability to build and maintain relationships within the internal and external community
Front office Assistant
VRM Financial Services
02.2011 - 10.2013
- Managed front office operations, including answering phones, greeting visitors, and responding to emails in a professional and efficient manner
- Assisted with processing incoming and outgoing mail, as well as handling any shipping and receiving needs for the office
- Maintained organized filing system for important documents and assisted with office administration tasks such as ordering supplies and coordinating meetings
- Scheduled appointments ensured all client information was accurately entered
- Create and maintain client files
Education
Associate - Applied Science
Great Falls College MUS
Great Falls, MT12-2013
Skills
- Customer Service
- Eligibility Determination
- Team Building
- Time Management
- Administrative support
- Inbound and outbound calling
Software
Microsoft office
SWEB
Connect
Google Workspace
Timeline
Claims Examiner
Montana Department Of Labor And Industry
10.2024 - Current
WIC Administrative Assistant
Lewis and Clark County Helena WIC
06.2024 - 10.2024
Administrative Assistant
East Helena Public Schools
10.2021 - 06.2024
Front office Assistant
VRM Financial Services
02.2011 - 10.2013
Associate - Applied Science
Great Falls College MUS
Similar Profiles
Cassandra BergstromCassandra Bergstrom
Engagement Strategist at Montana Department of Labor and IndustryEngagement Strategist at Montana Department of Labor and Industry
PAMELA MCLAUGHLINPAMELA MCLAUGHLIN
Administrative Assistant at Minnesota Department of Labor and IndustryAdministrative Assistant at Minnesota Department of Labor and Industry
Brenda LumaBrenda Luma
UC Claims Intake Interviewer at Department of Labor & IndustryUC Claims Intake Interviewer at Department of Labor & Industry