Ember Banley
Dover,New Hampshire
Summary
Dedicated candidate well-versed in retail and customer service. Experienced in opening and closing procedures, cash handling, customer service and inventory management. Proven ability to multitask and remain calm under pressure.
Overview
11
11
years of professional experience
Work History
Retail Manager
Badbatch Cafe
Dover, NH
01.2026 - Current
- Trained and supervised staff to deliver excellent customer service.
- Coordinated scheduling to optimize staff coverage during peak hours.
- Oversaw inventory management and ordering of supplies for the cafe.
- Managed daily operations to ensure smooth cafe functioning.
Shift Lead
Teatotaller (Totally Tea + Coffee)
Dover, NH
01.2025 - 01.2026
- Supervised team members during busy shifts to ensure smooth operations.
- Coordinated shift schedules to optimize staff coverage and service quality.
- Trained new staff on service protocols and product knowledge.
- Assisted in the training of new employees.
- Managed inventory levels to maintain stock availability for customers.
- Supported onboarding process for new hires to ensure effective integration.
- Performed opening and closing procedures such as setting alarm systems, counting money.
Barista
Teatotaller (Totally Tea + Coffee)
Dover, NH
01.2024 - 01.2025
- Provided exceptional customer service in a fast-paced environment.
- Prepared high-quality coffee beverages following standard recipes and procedures.
- Operated espresso machines and brewing equipment efficiently and safely.
Key Holder
Lickes & Chews Candies & Creamery
Dover, New Hampshire
08.2022 - 01.2024
- Replenished supplies of ice cream, toppings, and napkins during slow periods to ensure availability for customers
- Assisted customers with selecting flavors by describing options in detail and giving thoughts on different offerings
- Increased sales of target flavors and products through suggestive selling.
- Prepared ice cream orders with consistent presentation, quality, and portioning
- Maintained store cleanliness and appearance
- Guided customers in selecting flavors by detailing options and sharing insights on different offerings.
- Boosted sales of target flavors and products through effective suggestive selling techniques.
Shift Supervisor
Starbucks
Dover, New Hampshire
09.2021 - 08.2022
- Executed store opening and closing procedures, ensuring accurate till balances.
- Responded to and resolved customer questions and concerns.
- Supported store management in achieving service and quality standards during daily operations.
- Maintained clean and organized production areas, minimizing hazards and preventing work delays.
Barista
Starbucks
Dover, New Hampshire
05.2017 - 09.2021
- Prepared and served hot and cold beverages such as coffee, espresso drinks, blended coffees, or teas
- Cultivated warm, welcoming store atmosphere to enhance customer experience
- Satisfied customers consistently, quickly meeting needs with knowledgeable service
- Provided attentive service to ensure customer satisfaction, quickly meeting needs with knowledgeable service
- Received and processed customer payments
- Prepared and served a variety of hot and cold beverages, including coffee, espresso drinks, and teas
- Conducted training sessions for new partners on beverage preparation and customer service techniques. on beverage preparation and customer service techniques and trained new partners to standard
Cashier
Walmart
Somersworth, New Hampshire
07.2016 - 05.2018
- Ensured clean, organized, and well-stocked checkout areas to enhance shopping experience
- Kept customers happy by quickly processing payments and bagging purchases
- Processed payments and bagged purchases quickly to enhance customer satisfaction
- Provided a friendly greeting to customers upon arrival
Team Member
Burger King
Dover, NH
04.2015 - 05.2016
- Maintained clean, organized, and safe work areas to enhance team efficiency and safety.
- Acquired essential skills efficiently to maximize performance.
- Developed strong cooperative relationships with coworkers and managers.
- Fostered cooperative relationships with coworkers and managers to support team collaboration.
Education
GED -
Dover Adult Learning Center
Dover, New HampshireSkills
- Retail Merchandising
- High-volume operations
- Cash Handling
- Order Processing
- Order Taking
- Food and Beverage Service
- Stocking and Replenishing
- Workstation management
- POS Systems
- Training supervision
- Problem-solving skills
- Excellent Communication
- Teamwork and Collaboration
- Customer Engagement
- Food preparation
Timeline
Retail Manager
Badbatch Cafe
01.2026 - Current
Shift Lead
Teatotaller (Totally Tea + Coffee)
01.2025 - 01.2026
Barista
Teatotaller (Totally Tea + Coffee)
01.2024 - 01.2025
Key Holder
Lickes & Chews Candies & Creamery
08.2022 - 01.2024
Shift Supervisor
Starbucks
09.2021 - 08.2022
Barista
Starbucks
05.2017 - 09.2021
Cashier
Walmart
07.2016 - 05.2018
Team Member
Burger King
04.2015 - 05.2016
GED -
Dover Adult Learning Center