Summary
Overview
Work History
Education
Skills
Timeline
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Ember Donohue

Olympia,WA

Summary

Dynamic professional with extensive experience, excelling in staff management and customer service. Proven track record in training and mentoring teams, enhancing productivity through effective problem-solving. Adept at fostering collaboration and achieving organizational goals while maintaining compliance with industry standards. Committed to delivering exceptional results and empowering individuals.

Overview

8
8
years of professional experience

Work History

Supervisor

Starbucks
05.2019 - Current
  • Oversaw daily operations of the department, ensuring smooth workflow and timely completion of tasks.
  • Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
  • Improved customer satisfaction with timely response to inquiries, addressing concerns, and finding effective solutions.
  • Increased team productivity by implementing efficient workflows and setting clear expectations for staff members.
  • Collaborated with other departments to achieve organizational goals, fostering teamwork across various functions.
  • Oversaw compliance with industry regulations and company policies, ensuring safe and legal operational environment.

In-Home Nanny

Private Residence
01.2017 - 10.2023
  • Boosted language development through reading aloud, storytelling, and engaging conversations with the children.
  • Enhanced children''s emotional well-being by providing consistent and nurturing care.
  • Supported families by managing household tasks such as laundry, light cleaning, and errand running.
  • Fostered a safe and stimulating environment for the children, implementing age-appropriate activities.
  • Fostered a love of learning through interactive educational activities helping children develop curiosity and critical thinking skills.
  • Collaborated with parents on establishing routines that fostered independence and self-discipline in children.
  • Established lasting, professional connections with families and children by encouraging open communication and delivering positive feedback.
  • Helped children complete homework assignments and school projects.

Substitute Teacher, K-12

Billings Public Schools
08.2021 - 05.2023
  • Followed classroom plans left by class teacher to continue student education and reinforce core concepts.
  • Repeatedly requested as substitute teacher by teachers based on excellent past referrals and trusted performance.
  • Kept students on-task with proactive behavior modification and positive reinforcement strategies.
  • Managed classroom behavior effectively, implementing clear expectations and consistent consequences for all students.
  • Supervised lunchroom and recess activities.
  • Provided one-on-one tutoring sessions for struggling students, helping them improve academic performance and gain confidence in their abilities.
  • Researched and selected age-appropriate materials and resources for classroom instruction.
  • Developed and implemented behavior management plans for students with challenging behavior.

Family Advocate

RE Services
02.2022 - 08.2022
  • Empowered families by providing them with tools and resources needed to make informed decisions about their futures.
  • Identified available community resources and programs for families of disabled children.
  • Enhanced family support by conducting thorough assessments and identifying specific needs.
  • Visited homes of families and maintained appropriate contact as directed by agency procedures.
  • Built trusting relationships with clients through active listening, empathy, and cultural sensitivity during interactions at work or home visits.
  • Maintained timely documentation of case progress, ensuring clear communication among all involved parties.
  • Provided comprehensive case management services to ensure coordinated, effective interventions.
  • Advocated for families within the legal system, helping them navigate challenging situations and obtain necessary resources.
  • Built solid and trusting rapport with children and families, fostering trust and communication to meet case needs.

Education

Bachelor Of Science - Sociology

Arizona State University
Tempe, AZ
05.2022

Skills

  • Training and mentoring
  • Goal oriented
  • Staff management
  • Customer service
  • Complex Problem-solving
  • Team building
  • Verbal and written communication
  • Coaching and mentoring
  • Time management
  • Documentation and reporting

Timeline

Family Advocate

RE Services
02.2022 - 08.2022

Substitute Teacher, K-12

Billings Public Schools
08.2021 - 05.2023

Supervisor

Starbucks
05.2019 - Current

In-Home Nanny

Private Residence
01.2017 - 10.2023

Bachelor Of Science - Sociology

Arizona State University

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Ember Donohue