Ember Lewis
Pearland,TX
Summary
Adaptable Front desk expert with a strong background in Cosmetology and Esthetics, dedicated to providing first-rate attention to guest needs. Skilled in quickly and accurately answering questions, offering information, and completing quick check-in or check-out services. Delivers dynamic service, fosters positive relationships with guests and coworkers, and exceeds client expectations.
Overview
10
10
years of professional experience
Work History
Esthetician
Altered Images Salon and Spa
Pearland, TX
01.2021 - 03.2024
- Provided facial treatments such as cleansing, exfoliation, extractions, massage, dermaplanning, microneedling and specialized in hydrafacials.
- Performed waxing services on clients including eyebrows, lip, chin, full face, arms, legs, bikini
- Performed lash lifts/tints and brow tints
- Assisted in the development of customized skin care regimens for clients.
- Maintained cleanliness of treatment room and equipment between appointments.
- Greeted clients upon arrival to spa and provided information about services offered.
- Conducted consultations with new clients to assess skin type and discuss desired outcomes.
- Educated clients on proper skin care techniques and products according to individual needs.
- Checked supplies inventory regularly to ensure adequate stock levels at all times.
- Attended continuing education courses related to esthetics industry advancements.
- Kept detailed records of client visits, treatments performed, and product purchases.
- Communicated effectively with other members of the spa team regarding client concerns.
- Provided excellent customer service and rebooked my own clients.
- Recommended home care regimen for desired results.
Guest Service Expert
Altered Images Salon and Spa
Pearland, TX
02.2014 - 01.2021
- Assisted in the recruitment, training and management of Guest Service staff.
- Monitored customer service operations to ensure quality standards were met.
- Greeted guests warmly as they arrived, scheduled appointments for clients, checked out guests on drawers, and rebooked guests for future appointments.
- Answered incoming calls, redirected callers to the appropriate personnel or department and took messages as needed.
- Assisted with scheduling appointments for clients and visitors.
- Maintained an organized reception area and ensured that all guests were attended to promptly.
- Performed data entry into computer systems to maintain accurate records of customer information.
- Assisted with preparing reports, presentations and other documents as requested by management staff.
- Handled cash transactions accurately, balancing the register at the end of each shift.
- Processed payments from customers using a variety of payment methods including credit cards, checks and money orders.
- Tracked office supplies inventory levels, placed orders for replenishment as needed and monitored deliveries upon arrival.
- Generated monthly reports summarizing sales activities, customer feedback surveys and other relevant data.
- Provided excellent customer service by responding quickly to inquiries via phone or email in a professional manner.
- Resolved any customer complaints or issues in a timely fashion following established protocols.
- Handled payment processing and provided customers with receipts and proper bills and change.
- Welcomed patrons to front desk and engaged in friendly conversations while conducting check-in process.
- Received incoming calls and coordinated with staff to fulfill customer requests.
- Answered multi-line phone system and managed calls by routing to proper extensions or taking messages.
- Prepared daily shift close reports and balanced cash register to accurately reflect transactions.
- Maintained a clean and organized reception area to uphold company image.
- Scheduled and confirmed appointments for clients and staff.
Education
Esthetics - Aesthetician
San Jacinto College District
Houston, TX12-2020
High School Diploma -
Dobie High School
Houston, TX05-1999
Skills
- Employee of the Year (Jan 2024)
- Building client relationships
- Microneedling
- Dermaplanning
- European facials
- LED light therapy
- Waxing
- Lash lifts and tints
- Hydrating body wrap procedures
- Skin tightening techniques with masques/peels
- Hydrafacial treatments
- Excellent team player
- Customer Consultations
- Relationship building and management
- Product Promotions
- Client Intakes
- Sales expertise (had highest retail or top 5 all 3 years of esthetics)
- Sanitation and sterilization
- Scheduling and rebooking
Timeline
Esthetician
Altered Images Salon and Spa
01.2021 - 03.2024
Guest Service Expert
Altered Images Salon and Spa
02.2014 - 01.2021
Esthetics - Aesthetician
San Jacinto College District
High School Diploma -
Dobie High School
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