Ember Martone
Norfolk,VA
Summary
Friendly Skincare Consultant with deep knowledge of skin conditions and effective treatments. Excellent sales, customer service and communication skills to build relationships and maintain loyal business. Organized and detail-oriented to manage efficient and effective store operations.
Overview
6
6
years of professional experience
Work History
Professional Esthetician
Hand And Stone Massage And Spa
Virginia Beach, VA
10.2023 - Current
- Ensured compliance with state regulations related to sanitation and health standards.
- Perfomrmed exceptional waxing services to clients with a focus on eyebrows, lip, chin, and full face treatments.
- Educated clients on proper skin care techniques according to individual needs.
- Collaborated with spa team members to address and resolve client concerns.
- Provided tailored recommendations for treatments and products according to specific customer needs.
- Performed facial treatments including cleansing, exfoliation, extractions, and massage.
Manager
The Vault Variety
Wetumpka, AL
05.2021 - 07.2023
- Monitored budgets and expenditures to ensure cost-effectiveness while maintaining quality standards.
- Initiated new projects that resulted in increased productivity across all departments.
- Resolved conflicts between employees by providing guidance on company policies and procedures.
- Ensured compliance with all applicable laws, regulations, industry standards.
- Monitored staff performance and addressed issues.
- Enforced customer service standards and resolved customer problems to uphold quality service.
- Entered time and attendance logs in preparation for payroll.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
Store Associate
HomeGoods
Panama City, FL
10.2018 - 04.2021
- Assisted customers with product selection, pricing and availability.
- Provided cash register operations and handled customer payments.
- Stocked shelves with merchandise and maintained inventory levels.
- Addressed customer complaints in a professional manner.
- Demonstrated excellent customer service skills at all times.
- Answered incoming calls regarding product inquiries or orders.
- Engaged positively with each customer, providing professional and polite support for sales and service needs.
- Maintained attractive merchandise displays to maximize purchases.
Education
Advanced Esthetics
Bellus Academy - National City
03.2023
Some College (No Degree) - Childhood Education
Gulf Coast State College
Skills
- Cryoskin Technician
- Client Needs Assessment
- Detox Body Wraps
- Cellulite Treatments
- Infection Control
- Chemical Facial Peels
- LED Light Therapy
- Skin Rejuvenation
- Outstanding Client Care
- Sales Background
- Excellent Team Player
- Professional Demeanor
- Sanitization
- Customer Consultation
- Client Intakes
- Skin Tightening Techniques
- Hydrating Body Wrap Procedures
Timeline
Professional Esthetician
Hand And Stone Massage And Spa
10.2023 - Current
Manager
The Vault Variety
05.2021 - 07.2023
Store Associate
HomeGoods
10.2018 - 04.2021
Advanced Esthetics
Bellus Academy - National City
Some College (No Degree) - Childhood Education
Gulf Coast State College
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