Ember Patterson
Office Management
Cedaredge,CO
Summary
Reliable Front Office Supervisor known for interacting with customers and responding appropriately to questions. Considered talented employee ready to tackle any responsibility with pleasant demeanor and attitude. Offering outstanding verbal communication, writing and time management skills.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Front Office Manager
Altitude Outdoor Adventures
08.2020 - 12.2023
- Enhanced guest satisfaction by efficiently managing front office operations and addressing customer concerns promptly.
- Streamlined check-in and check-out processes for faster service, resulting in higher guest satisfaction scores.
- Managed daily room inventory to maximize occupancy rates and revenue generation.
- Implemented staff training programs, improving employee performance and team cohesion.
- Resolved guest complaints professionally, maintaining positive relationships with customers for future business opportunities.
- Developed effective communication channels within the team to improve decision-making process and problem-solving abilities.
- Monitored financial transactions at the front desk, ensuring accurate billing procedures and minimizing discrepancies.
- Established strong relationships with local tourism partners, generating leads on potential visitors requiring accommodations.
- Managed reservation inquiries over phone/email/web platforms effectively ensuring full capacity utilization.
Sandwich Artist
SUBWAY®Restaurants
11.2017 - 08.2021
- Enhanced customer satisfaction by providing exceptional service and well-crafted sandwiches.
- Expedited order processing for increased efficiency in high-volume periods.
- Maintained a clean and organized workspace, adhering to strict sanitation standards.
- Operated the cash register with accuracy, ensuring proper handling of transactions.
- Demonstrated flexibility by covering shifts when needed, ensuring consistent staffing levels for optimal operation.
Education
Cedaredge High School
Cedaredge, CO12.2019
Skills
- Workflow Coordination
- Proficient in Software
- Oral and Writing Communication
- Policy and Procedure Modification
Certification
- CNA - Certified Nurse Assistant
Languages
English
Full Professional
Timeline
Front Office Manager
Altitude Outdoor Adventures
08.2020 - 12.2023
Sandwich Artist
SUBWAY®Restaurants
11.2017 - 08.2021
Cedaredge High School
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