Ember Anny Sullivan
Crestview,FL
Summary
Goal-driven Healthcare administrator who is highly organized and hardworking with excellent planning and program management skills. With a diverse healthcare administrative background that allows for versatility. Currently working toward an associate's degree in Health Information Management and Technology with RHIT certification.
Overview
9
9
years of professional experience
Work History
Client Care Specialist, Biller, Regional Administrative Support
Fyzical Therapy And Balance Center
04.2020 - Current
- Manage essential front office operations including, but not limited to, scheduling, insurance verification, obtaining authorization, and referral entry
- Scrubbing all charges submitted by providers and submitting claims daily
- Working insurance rejections for resubmission
- Posting all incoming insurance payments accordingly
- Credentialing providers and facilities with insurance
- Assisting patients with billing inquiries
- Process medical record requests
- Screen and interview new potential candidates for front-office positions
- Train new employees for front office position
- Implement new operating procedures and train staff accordingly
- Instrumental in obtaining and coordinating with needed outside services and contracts
- Create and submit a wide variety of weekly and monthly reports
- Coordinate with providers as well as other managers concerning the operation of front office staff and their duties
- Work closely with the billing department in the coordination of all incoming EOB's, payments, and inquiries
- Obtain and prepare all deposits for multiple clinics
- Obtain and disperse administrative logins for billing and office staff
- Responsible for coverage in the event of front office staff absence
- Create and implement new training material
Dental Receptionist
PanCare Health
03.2019 - 02.2020
- Answered phone calls, scheduled patients, and assisted patients with intake, questions, and concerns
- Submitted prior authorizations to insurance
- Coordinated referrals to outside providers
- Called in prescriptions
- Check insurance eligibility and benefits
- Worked with the billing department regarding charges and services rendered
- Assisted with customer inquiries concerning billing
Chronic Care Manager
Dr. Vishwanath
04.2018 - 03.2019
- Make regular contact and manage chronic care patients in the way of scheduling follow-up appointments, refills, referrals, health care needs and or concerns
- Called/ electronically sent in prescriptions and refills with approval of MD
- Manage all patient referrals and schedule with referred providers
- Obtain prior authorizations including submitting and reviewing clinicals
- Coordinate state disability patients
- Assisted billing company and inquiries for that department
- Manage office cash and deposits
- Submit EOB's to the billing company
- Assist with patient statement inquires
- Responsible for medical records
- Assisted and filled in at reception
- Scheduling patients, verifying insurance, collecting copays, answering phone calls.
Office Manager
Socom Tactical
04.2016 - 03.2018
- Organize and schedule meetings with customers for custom orders
- Manage relationships with vendors ensuring that all items are invoiced and paid
- Manage contract and price negotiations with suppliers
- Monitor and maintain inventory of more than 10,000 items
- Monitored online store and disbursement of orders
- Provide general support to customers including customer inquiries
- Collect and deposit all money
- Schedule management of all employees.
Pharmacy Technician
Florala Pharmacy
07.2015 - 01.2016
- Assisted pharmacists with inventory and restocking
- Reviewed incoming orders and assisted pharmacists with the fulfillment of medication orders
- Answered phone calls and fielded patient questions and refill requests
- Contact doctor's offices to clarify prescription information and refill requests
- Verified insurance and obtained insurance authorization
- Disbursed completed and confirmed prescriptions to patients
- Answered patient questions and addressed customer service issues when they arose in-store
- Regularly reviewed patient accounts and the need for refills
Education
Associate of Applied Science - Health Information Technology
DeVry University
Villa Park, IL05.2025
General Studies -
Okaloosa Walton Community College
10.2004
Advanced Diploma -
Walton Senior High
05.2004
Skills
- Staff Training and Development
- Policy Development
- Performance Management
- Insurance verification
- Obtain Authorization
- Claims Submission
- Insurance Appeal
- Contract Management
- Credentialing
- CPT & ICD-10
- Data Analysis
- Invoicing
Timeline
Client Care Specialist, Biller, Regional Administrative Support
Fyzical Therapy And Balance Center
04.2020 - Current
Dental Receptionist
PanCare Health
03.2019 - 02.2020
Chronic Care Manager
Dr. Vishwanath
04.2018 - 03.2019
Office Manager
Socom Tactical
04.2016 - 03.2018
Pharmacy Technician
Florala Pharmacy
07.2015 - 01.2016
Associate of Applied Science - Health Information Technology
DeVry University
General Studies -
Okaloosa Walton Community College
Advanced Diploma -
Walton Senior High
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