Ember Barnhart
Sherman,IL
Summary
Motivated professional with excellent leadership, project management and problem-solving abilities developed several years of progressive administrative experience. Well-versed in all clerical needs of fast-paced offices and successful at adapting quickly to changing business demands. Diligent resource coordinator successful in accomplishing daily needs and exceeding performance targets.
Overview
11
11
years of professional experience
Work History
Office Administrator IV
State of Illinois - Healthcare and Family Services
Springfield, IL
04.2022 - Current
- Oversaw and directed the department's daily functions..
- Prepared special reports by collecting, analyzing and summarizing information from various sources.
- Prepared presentations using Microsoft Office applications such as Word, Excel, and PowerPoint.
- Organized and maintained filing systems, including electronic databases and records.
- Preserved operational integrity by upholding strict confidentiality measures to safeguard critical data.
- Reviewed employee time sheets for accuracy prior to submission for payroll processing.
- Reviewed documents and obtained additional information to complete accurate paperwork and avoid delays.
- Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
- Reviewed completed work to verify consistency, quality, and conformance.
- Evaluated individual and team business performance and identified opportunities for improvement.
- Assigned work and monitored performance of project personnel.
- Delegated work to staff, setting priorities and goals.
- Organized and facilitated team gatherings to evaluate operational achievements and share updated objectives.
- Resolved customer inquiries and complaints requiring management-level escalation.
Office Specialist
State of Illinois- Healthcare and Family Services
Springfield, IL
11.2018 - 04.2022
- Updated customer accounts information in database systems as required.
- Resolved customer complaints in a timely manner to ensure customer satisfaction.
- Developed effective working relationships with team members across multiple departments.
- Analyzed data collected during each call in order to identify trends in customer feedback.
- Maintained records of customer interactions, transactions, comments and complaints.
- Answered incoming calls from customers and provided assistance with product inquiries, billing questions, and other customer service related issues.
- Adhered strictly to all applicable laws and regulations pertaining to customer privacy rights.
- Maintained high levels of professionalism while interacting with customers via phone or email.
- Maintained strong call control and quickly worked through scripts to address problems.
- Handled escalated customer service concerns to preserve customer satisfaction and maintain long-term business relationships.
Patient Care Technician
Memorial Medical Center
Springfield, IL
02.2013 - 11.2018
- Assessed and monitored patient health conditions, including vital signs such as temperature, pulse rate and blood pressure.
- Responded quickly and effectively in emergency situations utilizing advanced life saving skills when needed.
- Collaborated with other healthcare professionals to develop individualized plans of care for each patient.
- Managed multiple tasks simultaneously while prioritizing urgent requests from physicians or nurses.
- Educated patients on their medical condition, treatment plans, and self-care management techniques.
- Administered medications and treatments in accordance with physician orders.
- Supported families during times of illness or injury by providing emotional support and assistance with decision making processes.
- Performed physical assessments to identify any changes in the patient's condition or needs.
- Delivered compassionate care to increase comfort and psychological, social and spiritual well-being.
- Educated patients, caregivers and families on diagnoses, treatment options and disease prevention.
- Observed and carried out physician and nursing orders.
- Coordinated care with physicians and other clinical staff to prepare for treatment, carry out interventions and enhance continuum of care.
- Trained other nurses on patient care and daily tasks, supporting growth and professional development.
- Maintained thorough, accurate and confidential documentation in electronic medical records.
- Monitored patients after surgery, answered questions, and provided home care strategies.
Education
Associate of Applied Science - Nursing
Lincoln Land Community College
Springfield, IL05-2013
Skills
- Administrative Support
- Workforce Management
- Document Scanning
- Word Processing
- Meeting Coordination
- Staff Management
- File Maintenance
- Scanning and copying
- Office Administration
- Time Management
- Meeting planning
- Document Management
- Report Preparation
- Database entry
- Telephone reception
- Mail handling
- Performance Improvement
- Verbal Communication
- File Organization
- Office Management
Accomplishments
In my current role, I have surpassed my yearly Fiscal goals in KPI's and provided the State of Illinois the highest percentages of Paternity Establishment this State has ever had. My first year I was given a fiscal year goal of 92% and hit 95%, this current year, I was given the 92% goal again and I am projected, at this time, to hit 96-97%
References
References available upon request.
Timeline
Office Administrator IV
State of Illinois - Healthcare and Family Services
04.2022 - Current
Office Specialist
State of Illinois- Healthcare and Family Services
11.2018 - 04.2022
Patient Care Technician
Memorial Medical Center
02.2013 - 11.2018
Associate of Applied Science - Nursing
Lincoln Land Community College
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