Emberlee Wortman
Summary
Accomplished Office Administrator and Coordinator with a proven track record enhancing office operations and customer satisfaction. Expert in office administration and leadership, I streamlined processes, significantly improved efficiency, and fostered a collaborative work environment. Demonstrated ability in document management and fostering strong team dynamics, contributing to a high-performance culture.
Overview
25
25
years of professional experience
Work History
Office Administrator
One Source
03.2010 - 12.2024
- Addressed down-line agent concerns promptly, delivering appropriate solutions.
- Answered multi-line phone system, routing calls, delivering messages to owner and greeting visitors.
- Scheduled and organized daily operational tasks to optimize agent performance.
- Maintained electronic and paper filing systems for easy retrieval of information.
- Assisted agents with licensing, training, certification and multiple platform navigation.
- Coordinated communications, financial processing, registration, recordkeeping, and other administrative functions.
- Tracked office supplies and restocked low items to ensure agents have up to date sales materials and keep them productive.
- Contributed to a positive work environment by fostering strong working relationships among colleagues.
- Increased customer satisfaction through professional handling of inquiries and prompt resolution of issues.
- Demonstrated exceptional multitasking abilities while juggling diverse responsibilities, including reception duties and ad-hoc administrative tasks.
- Maximized office space utilization by maintaining a clean, organized work environment that encouraged productivity and efficiency.
- Maintained confidentiality of sensitive information, adhering to strict data protection policies.
- Safeguarded company and client PHI information by maintaining strict confidentiality protocols and ensuring secure document storage and destruction practices.
- Aided in onboarding through training new agents on procedures, software applications, and carrier policies.
- Facilitated smooth operations by maintaining updated inventory records, anticipating supply needs, and placing timely orders for essential materials.
- Improved workplace efficiency with the regular maintenance of office equipment and proactive troubleshooting of technical issues.
- Improved office efficiency by streamlining filing systems, ensuring documents were easily accessible.
- Facilitated transition to remote work by setting up efficient virtual office systems, maintaining productivity during challenging times.
- Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
Office Coordinator
Wyeth Pharmaceuticals
04.2000 - 02.2007
- Hired, managed, developed and trained staff, established and monitored goals, conducted performance reviews and administered salaries for staff.
- Worked collaboratively with office staff to maintain smooth operations and team readiness for unexpected demands.
- Organized meetings for executives and coordinated availability of conference rooms for participants.
- Delegated tasks to administrative support staff to organize and improve office efficiency.
- Oversee office operations, inventory control, IMR metric reporting, BW reporting
- Troubleshoot delivery/receiving issues
- Ensure training and cross training of Pharma & WCH clerical staff
- Maintained strict confidentiality of sensitive information, upholding the highest level of professionalism at all times.
- WAMS Trainer
- LMP Site Coordinator
- Lead Customer Satisfaction and Diversity Teams
- Kronos site expert
- Increased efficiency by regularly evaluating office workflows and recommending improvements as necessary.
- Assisted with the hiring process, conducting interviews and onboarding new employees to promote company culture.
- Collaborated with various departments to streamline processes and improve interdepartmental communication.
- Organized team workload and prioritized tasks to streamline office functions in deadline-driven environment.
- Enhanced communication within the team through regular meetings and detailed reporting.
- Reconciled account files and produced monthly reports.
- Contributed to company growth by consistently looking for ways to improve office processes and maximize efficiency.
- Oversaw accurate and efficient database management and digital file storage to support operational and recordkeeping requirements.
- Coordinated company events, fostering team building and boosting overall morale.
- Ensured timely completion of projects by monitoring progress and facilitating collaboration among team members.
- Managed scheduling for multiple employees, ensuring optimal coverage during peak business hours.
- Developed training materials for new hires, streamlining the onboarding process and promoting consistent practices throughout the office.
- Facilitated a positive work environment by addressing employee concerns and providing support when needed.
- Kept high average of performance evaluations.
Education
High School Diploma -
Robert McQueen High School
Reno, NV06-1992
Skills
- Office administration
- Administrative support
- Customer engagement
- Document management
- Leadership and supervision
- Schedule and calendar management
- Word processing
- Supply inventory
- Office supply management
- Operations management
- Technical support
- Business correspondence
Timeline
Office Administrator
One Source
03.2010 - 12.2024
Office Coordinator
Wyeth Pharmaceuticals
04.2000 - 02.2007
High School Diploma -
Robert McQueen High School
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