Emberly Phommarak
Pinellas Park,FL
Summary
Adept at enhancing team productivity and streamlining operations, I excelled as an Office Manager at Florida Medical Pain Management, LLC, mastering customer service and organizational skills. By implementing efficient systems and fostering teamwork, I significantly improved office efficiency and client satisfaction, showcasing my ability to multitask and maintain confidentiality.
Overview
12
12
years of professional experience
Work History
Office Manager
Florida Medical Pain Management, LLC
12.2022 - Current
- Handled sensitive information with discretion, maintaining confidentiality of company documents and personnel records.
- Provided exceptional customer service when addressing client inquiries or concerns via phone calls or email correspondence.
- Oversaw office inventory activities by ordering and requisitions and stocking and shipment receiving.
- Enhanced team productivity by delegating tasks effectively and overseeing daily workflow.
- Coordinated office events and meetings, ensuring timely execution and optimal scheduling for all participants.
- Streamlined office operations by implementing efficient filing systems and organizational strategies.
- Assisted in the recruitment process, conducting interviews and onboarding new employees to promote a seamless integration into the team dynamic.
- Served as a liaison between upper management and staff members, facilitating open channels of communication to address concerns or issues promptly.
Loan Processor
The Mortgage Firm, Inc.
12.2012 - 07.2022
- Worked with customers in person and via telephone to answer questions, process transactions, and resolve issues.
- Ensured accuracy of client information, verifying data collected during the application process and updating records as needed.
- Assisted clients in understanding complex financial documents required for completing their loan applications successfully.
- Reviewed loan files for completeness, identified missing documentation, and generated condition lists for applicants.
- Set up and completed loan submission packages.
- Assisted loan officers with origination and closing processes to fastrack procedures and promote teamwork.
- Prepared documents for underwriting by verifying client income, credit reports, and other information.
- Promoted a positive work environment through effective communication skills and teamwork initiatives.
Education
Collin’s Hill High School
Lawrenceville, GA05.2008
Skills
- Customer Service
- Office Management
- Organizational Skills
- Excellent multi-tasking ability
- Data Entry
- Customer Relations
- Billing
- Scheduling and calendar management
- Strong Communication Skills
- Insurance Verification Proficiency
- Claims Processing Efficiency
- Teamwork and Collaboration
- Loan Disclosures
- Document Review
- Attention to Detail
- Employment Verification
- Credit analysis
- Credit Reports
- Appraisals
- Application Review
- Loan Submissions
Timeline
Office Manager
Florida Medical Pain Management, LLC
12.2022 - Current
Loan Processor
The Mortgage Firm, Inc.
12.2012 - 07.2022
Collin’s Hill High School
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