Emberly Taylor
Forney,TX
Summary
Claims professional prepared for this role with extensive experience in analyzing and processing claims accurately and efficiently. Proven ability to resolve complex issues and improve operational processes. Known for strong team collaboration, reliability, and adaptability to changing needs. Expertise in analytical thinking, problem-solving, and effective communication.
Overview
12
12
years of professional experience
Work History
Senior Claims Analyst
Bank of America
Fort Worth, TX
10.2019 - Current
- Implemented effective fraud detection measures, to recover funds for customers.
- Provided thorough investigations to prevent bank loss.
- Enhanced overall team performance by providing mentorship, guidance, and training to junior claims analysts.
- Increased accuracy in claims assessment through thorough investigation and diligent documentation of claims details.
- Collaborated with legal counsel to successfully negotiate escalated claims for disputed claims cases. Or High dollar claims over 25,000.
- Maintained up-to-date knowledge of industry trends and regulatory changes, applying insights to enhance claim processing effectiveness.
- Provided exceptional customer service by addressing client concerns promptly and maintaining open lines of communication throughout the claims process.
Senior Collections Advocate II
Kohl's Corporate Office
Dallas, TX
08.2015 - 03.2019
- Assisted with outgoing calls for customers who accounts were up to seven months past due.
- Offered necessary programs and payment plans to help with a realistic solution for the customer to bring his/her account current.
- As a top performer, worked effectively with fellow team members to coordinate effective solutions to any questions or concern.
- Delivered friendly service and offered expert support in every interaction.
- Maintained all deadlines, production quotas, and quality metrix. Managed over 50 incoming calls, per day from customers.
Corporate Hiring Manager
Certified Payment Processing
Carrollton, TX
06.2013 - 11.2014
- Interviewed and Hired qualified applicants for an Outside Sales Position.
- Entered resumes and applications into a secured data system before contacting each applicant.
- Improved onboarding experience for new hires, creating a comprehensive orientation program.
- Marketed through different sources such as (Craigslist, Unemployment offices, and Flyers) to promote the open sales position.
- Recruited top talent to maximize profitability.
Education
High School Diploma -
Emmett J. Conrad High School
Dallas, TX06-2010
Skills
- Credit and Collections
- Training and Development
- Microsoft Office
- Creative Problem Solving
- Fraud detection techniques
- Multitasking
- Decision-making skills
- Claims processing efficiency
- Verbal and written communication
- Attention to detail
- Professionalism and integrity
- Adaptability and flexibility
Timeline
Senior Claims Analyst
Bank of America
10.2019 - Current
Senior Collections Advocate II
Kohl's Corporate Office
08.2015 - 03.2019
Corporate Hiring Manager
Certified Payment Processing
06.2013 - 11.2014
High School Diploma -
Emmett J. Conrad High School