Emberlynn Drongowski
Pascagoula,MS
Summary
Reliable Intern studying Marine Science seeks an internship opportunity to expand skills and gain valuable real-world experience.
Overview
3
3
years of professional experience
Work History
Cafe Director/Manager
Collective Church
08.2023 - Current
- Oversaw operations and provided corrective feedback to achieve daily and long-term goals.
- Monitored cafe workflow and administrative processes to keep operations running smoothly.
- Monitored and coordinated workflows to optimize resources.
- Established departmental performance goals and provided feedback for underperforming areas.
- Reduced waste and pursued revenue development strategies to keep department aligned with sales and profit targets.
- Improved staffing during busy periods by creating volunteer schedules and monitoring call-outs.
- Trained volunteers in equipment maintenance and enforced participation in exercises focused on developing key skills.
- Defined clear targets and objectives and communicated to other team members.
- Opened and closed location and monitored workflows to uphold successful operations strategies and maximize business success.
- Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
- Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
- Improved marketing to attract new customers and promote business.
- Monitored and analyzed business performance to identify areas of improvement and make necessary adjustments.
- Developed and maintained relationships with customers and suppliers through account development.
In-Home Babysitter
Christina Bates
05.2021 - Current
- Prepared healthy, age-appropriate snacks and meals.
- Engaged with children on individual basis to build positive relationships.
- Taught children basic life skills, manners and personal hygiene.
- Promoted language development skills through reading and storytelling.
- Organized and cleaned home after activities by picking up toys and straightening up play room.
- Sanitized dishes, tabletops, toys, and frequently touched surfaces to prevent spreading of germs.
- Provided developmentally appropriate activities for children.
- Assisted children with homework assignments and special projects across different subjects.
- Played games, worked on puzzles, and read books to young children.
- Bathed, dressed, and helped with teeth brushing as part of bedtime preparation.
- Established and maintained safe play environment for children.
- Worked with parents to develop and implement discipline programs to promote positive behavior.
- Monitored children's play activities to verify safety.
- Coordinated playdates and outings to meet children's physical and social needs.
- Encouraged children to be understanding and patient with others.
- Guided school homework and read bedtime stories to support development.
- Communicated with parents regarding children's progress and development, raising any issues.
- Organized activities that enhanced children's physical, emotional and social well-being.
- Developed games and activities using arts and crafts to support learning and verbal skills.
- Helped children complete homework assignments and school projects.
- Taught children to organize toys, wash hands, and share by leading by example.
- Reassured children when upset providing emotional support and stability.
- Communicated positively with children and guardians.
- Supervised children on playground to help develop physical and social skills.
- Supervised children engaged in physical activity, learning and social skills with peers.
- Planned fun outings and educational activities to keep children entertained.
Coffee Barista
Garden House Brew Co.
05.2022 - 05.2023
- Promoted additional items with beverages, increasing store sales.
- Packaged bagels, muffins and other food items for customer purchase.
- Followed exact recipes for mixing and preparing beverage and food items.
- Learned every menu item's preparation and numerous off-label drinks to meet customer needs.
- Cleaned counters, machines, utensils, and seating areas daily.
- Elevated customer loyalty by using strong communication abilities to resolve customer problems.
- Recommended products based on solid understanding of individual customer needs and preferences.
- Maintained and operated espresso machines, blenders, commercial coffee brewers, coffee pots, and other equipment.
- Maintained regular and consistent attendance and punctuality.
- Addressed specific customer questions and requests, fielding to manager issues outside of scope.
- Kept product inventory stocked during times of customer congestion and high demand.
- Listened carefully to customer requests and created personalized, delicious beverages, which improved sales.
- Pleasantly interacted with customers during hectic periods to promote fun, positive environment.
- Brewed and served coffee, tea and other non-alcoholic drinks according to company standards.
- Created wide variety of hot and cold drinks in average shifts with consistently positive customer satisfaction scores.
- Memorized recipes for specialty coffee beverages and seasonal offerings.
- Cross-sold pastries and sandwiches with coffee orders, boosting customer purchases.
- Operated espresso machines and commercial coffee brewers to create beverages.
- Prepared and stocked baked goods, sandwiches, wraps and light snacks to compliment beverage choices.
Education
Willow Christian Academy
Pascagoula, MS05.2024
Skills
- Customer Preferences
- Consultative Sales Approach
- Recipes Adherence
- Station Preparation
- Proper Storage Procedures
- Customer Interaction
- Individualized Instruction
- Shift Work
- Following Directions
- Tactical Communications
- Changing Diapers
- Exercise and Outdoor Activities
- Playing Puzzles and Games
- Child CPR
Volunteer work
Since middle school, I have volunteered with multiple organizations like my local church, small US missions trip, POCACITO German/American Cultural Biodiversity Summer Academy, Comeback Coolers (disaster relief), Backpack Buddies, Home of Grace, Orphan Care Kits, beach cleanups, homeless outreach, feeding the needy, and much more. I previously received an award from National Beta Club for allotting over 750 service hrs.
Timeline
Cafe Director/Manager
Collective Church
08.2023 - Current
Coffee Barista
Garden House Brew Co.
05.2022 - 05.2023
In-Home Babysitter
Christina Bates
05.2021 - Current
Willow Christian Academy
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