Summary
Overview
Work History
Education
Skills
Timeline
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Embra Young

Charlotte,NC

Summary

Detailed focused data analyst with knowledge in data warehousing, process validation, and business needs analysis. Dedicated and hardworking with passion for Big Data.

Overview

10
10
years of professional experience

Work History

Information Technology Specialist

Draxlmaier Automotive
Duncan, SC
08.2018 - 04.2021
  • Performed daily system monitoring, verifying integrity and availability of hardware, server resources,systems and key processes.
  • Performed tests of functionality, security, and performance of different workstations and devices.
  • Switched out technical equipment for production.
  • Troubleshoot internal problems with hardware on the production floor.
  • Act as a front-line contact to end-users accepting trouble reports and dispatching them appropriately.
  • Communicated with 3rd party vendors trouble shooting IT systems or IT equipment.
  • Process IT help desk tickets to provide end-user support covering but not limited to issues related to printers, scanners, projectors, network, wireless, VoIP.
  • Participate in training staff related to system software via documentation or presentation.
  • Maintained support and configured application under the direct supervision of a more experienced system administrator.
  • Performed routine tasks under the direct supervision of a more experienced developer, software architect, project manager, or subject matter expert.
  • Created, maintained, and manage Power BI reports and environment,
  • Migrate 250+ SSRS reports to Power BI.

Data Analyst

Lear Corporation
Duncan, SC
07.2017 - 07.2018
  • Created various Excel documents to assist with pulling metrics data and presenting information to stakeholders for concise explanations of best placement for needed resources.
  • Researched and resolved issues regarding integrity of data flow into databases.
  • Developed tables, views and materialized views using SQL.
  • Identified and documented detailed business rules and use cases based on requirements analysis.
  • Worked with business intelligence software and various reports to glean insight into trends and prospects.
  • Utilized data visualization tools to effectively communicate business insights.
  • Developed required policies and procedures that reflected actual goals, tasks, and workflows, while meeting all regulatory compliance requirements.

Network Technician

Spectrum
Spartanburg, SC
07.2015 - 07.2017
  • Troubleshot hardware and software to determine and rectify network problems.
  • Performed necessary maintenance to support network availability.
  • Installed cabling, wireless routers and telephone systems for data communications networks.
  • Diagnosed and resolved hardware, software and network problems and replaced defective components.
  • Worked with outside vendors for fiber installations and service.
  • Resolved customers' reported issues to satisfaction.
  • Performed service calls. Run coax, cat 3 and cat 5 outlets.
  • Spliced and installed fiber
  • Installed internet, voice, and cable services in over 300 residences and businesses.
  • Met and exceeded Quality Control.
  • Maintained excellent time management skills.
  • Provided customer service in person and over the phone.
  • Monitored operational and security procedures for numerous computers in network, related systems administration and maintenance protocols.
  • Installed cabling, wireless routers, and telephone systems for data communications networks.
  • Worked with outside vendors for fiber installations and service.
  • Maintained thorough understanding of local area and wide area networking and components.
  • Troubleshot hardware and software to determine and rectify network problems.
  • Performed necessary maintenance to support network availability.

Truck Loader/Sorter

UPS Customer Center
Spartanburg, SC
09.2011 - 07.2015
  • Loaded and strapped shipments into place on trucks.
  • Maintained clean and functional warehouse space throughout 8 hour shifts.
  • Lifted up to 100 lbs on to trucks
  • Handled over 400 hazmats a day.
  • Loaded up to 7 trucks per day.
  • Loaded trucks according to different states.
  • Sorted over 3000 packages a day, sending them throughout the facility.

Education

Associate of Science - Data Processing Technology

Virginia College
Spartanburg, SC
05.2018

Bachelor of Arts - Criminal Justice

University of South Carolina Upstate
Spartanburg, SC
12.2014

Skills

  • Critical Thinking
  • Active Listening
  • Time Management
  • Network Maintenance
  • Good Customer Rapport
  • Technical Support
  • Good Verbal and Written Communication
  • PHP
  • Team leadership
  • Network Security Systems
  • CISCO router management
  • Telecommunication system proficiency
  • Java/C/C
  • System Debugging Skills
  • System backups and upgrades
  • Law Background
  • Interpersonal Skills
  • Troubleshooting and Diagnostic Skills
  • Voltage
  • BI Tool and System Design
  • Data Entry
  • SQL Skills
  • Strong Work Ethic

Timeline

Information Technology Specialist

Draxlmaier Automotive
08.2018 - 04.2021

Data Analyst

Lear Corporation
07.2017 - 07.2018

Network Technician

Spectrum
07.2015 - 07.2017

Truck Loader/Sorter

UPS Customer Center
09.2011 - 07.2015

Associate of Science - Data Processing Technology

Virginia College

Bachelor of Arts - Criminal Justice

University of South Carolina Upstate

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Embra Young