Embraea Davis
Indianapolis,IN
Summary
Dynamic and results-oriented professional with a proven track record at Premiere Credit of North, adept in analytical problem solving and effective time management. Excelled in enhancing client engagement and streamlining loan repayment strategies, achieving high customer satisfaction. Skilled in eligibility verification and appointment coordination, consistently delivering solutions that exceed expectations.
Overview
12
12
years of professional experience
1
1
Certification
Work History
Caregiver
Angelic senior care
Indianapolis, IN
02.2022 - Current
- Facilitated mobility by helping with transfers between bed and chair or wheelchair.
- Ensured clients reached doctor appointments using accessible transport.
- Tracked essential indicators including blood pressure, temperature, and pulse rate.
- Maintained accurate records of services provided, changes in client condition, medications administered and other pertinent information.
Student Loan Counselor
Premiere Credit of North
Indianapolis, IN
10.2019 - 12.2021
- Monitored and located debtors by using automated systems.
- Facilitated consumer enrollment in rehabilitation programs to recover defaulted loans.
- Managed and recorded financial exchanges.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
Special Services Representative
Southeastrans
Indianapolis, IN
02.2016 - 09.2019
- Managed on-demand trips along with standing orders.
- Dispatch trips to providers around and surrounding counties.
- Ensured accuracy and compliance in verifying medical insurance details.
- Ensured customer needs regarding medical transportation were met efficiently via calls and emails.
Customer Service Representative
Interactions corporation
Indianapolis, IN
04.2013 - 12.2015
- Resolved technical issues related to various products.
- Maintained composure and patience in face of difficult customer situations, applying de-escalation techniques and positive customer support.
- Responded to customer emails and phone calls promptly, courteously, and professionally.
- Provided technical support to customers by responding to inquiries and resolving issues in a timely manner.
Education
High School Diploma -
Graduation Alliance
Salt Lake City, UT12-2024
Skills
- Effective Time Management
- Analytical Problem Solving
- Appointment Coordination
- Loan repayment strategies
- Eligibility verification
- Client Engagement Strategies
Certification
- Business Administration Capstone Project Certificate, October 28, 2024
- Business Foundations Certificate, September 7, 2024
- Fundamentals of Management Certificate , October 29, 2024
Timeline
Caregiver
Angelic senior care
02.2022 - Current
Student Loan Counselor
Premiere Credit of North
10.2019 - 12.2021
Special Services Representative
Southeastrans
02.2016 - 09.2019
Customer Service Representative
Interactions corporation
04.2013 - 12.2015
High School Diploma -
Graduation Alliance
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